Broadband supplier

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greenberet79
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Broadband supplier

Post by greenberet79 » Tue Apr 09, 2013 6:44 am

Okay, it's a repeated topic. My Sky broadband is up next month, and I have to leave - it's ruddy awful. In the past I've been with Virgin and Plusnet and they were fine. But Sky offered me unlimited free for 6 months, and then it was only £7.50 for 6 months - so it was a good deal in theory. But the service is chronic - always cutting off, always needing resetting. My phone line is new and crystal clear so it's not that.

So any recommendations? Preferably unlimited. Preferably cheap :)
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IronMaidenRule
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Re: Broadband supplier

Post by IronMaidenRule » Tue Apr 09, 2013 7:00 am

Don't know how you found Virgin Media but I have been with them since the NTL days and not had any problems at all, in fact with all the free upgrades they do I am paying a very good price for 50mb speeds.

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necronom
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Re: Broadband supplier

Post by necronom » Tue Apr 09, 2013 8:44 am

I've also been with VM since they were NTL. I don't think the price has changed since we had a 2Mb connection (apart from general increases across the board). They keep upgrading me for no extra cost, then doubling it. I'm on a 60Mb connection now. I've almost never lost the internet. Maybe 5 times for a couple of hours in over 10 years.

They did mess up my permissions once to my webspace, but apart from that, it's been great.

My Brother had a nightmare with them, but maybe that's 'cause he was in London.
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TwoHeadedBoy
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Re: Broadband supplier

Post by TwoHeadedBoy » Tue Apr 09, 2013 9:00 am

Orange were good for a while, but since they changed to EE I'm having connection problems all the time.
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greenberet79
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Re: Broadband supplier

Post by greenberet79 » Tue Apr 09, 2013 9:44 am

I had Virgin for a year and they were fine. I changed to Plusnet as they were a few quid cheaper. It's only Sky I've had problems with. They are cheap though! I'll look into Virgin.
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psj3809
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Re: Broadband supplier

Post by psj3809 » Tue Apr 09, 2013 11:39 am

I've been with BT for nearly 10 years. Only had two issues, one they sorted it instantly (branches had fallen onto a phone line round the corner from ours !), when we moved we had a nightmare moving but they sorted it.

BT is normally dearer but again if you go with a cheaper provider you 'sometimes' have problems (Eg Sky). Saying that my sisters been with Sky for years and its been fine. I would try and go for a large company though like Virgin or BT rather than some of these unknown cheaper deals (which sound way too good)

DoraemonTheCat
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Re: Broadband supplier

Post by DoraemonTheCat » Tue Apr 09, 2013 12:35 pm

greenberet79 wrote:Okay, it's a repeated topic. My Sky broadband is up next month, and I have to leave - it's ruddy awful. In the past I've been with Virgin and Plusnet and they were fine. But Sky offered me unlimited free for 6 months, and then it was only £7.50 for 6 months - so it was a good deal in theory. But the service is chronic - always cutting off, always needing resetting. My phone line is new and crystal clear so it's not that.

So any recommendations? Preferably unlimited. Preferably cheap :)
You must have been very lucky when you were with Plusnet. Fot the last couple of years they have been rated the worst ISP

Type the following into Google :

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rocky1980
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Re: Broadband supplier

Post by rocky1980 » Tue Apr 09, 2013 2:16 pm

I was with Plus.net they were stocking so bad :( I am with BT as I have fiber its not cheap but is is FAST
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The Laird
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Re: Broadband supplier

Post by The Laird » Tue Apr 09, 2013 2:22 pm

I have used numerous people over the years with Virgin easily being the best and BT being the worst, they really did suck anus (especially the customer service)

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Re: Broadband supplier

Post by Antiriad2097 » Tue Apr 09, 2013 3:04 pm

BT have been great for me. I routinely abuse their fair use policy, they throttle my downloads of a weekday evening but ask no questions, so its win win. Customer service can be painful, but I did get lucky and had someone helpful once, so they do exist. Having said that I've only had to call them a couple of times and I've been with them since they started offering an unmetered service back in the 56k days.
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nokgod
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Re: Broadband supplier

Post by nokgod » Tue Apr 09, 2013 5:15 pm

Another shout for Virgin here. Also been with them for years (broadband only)....recently switched over to their TV and now have a 60mb connection. Can count on one hand the amount of times i've had a problem in 10 years.
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djcarlos
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Re: Broadband supplier

Post by djcarlos » Wed Apr 10, 2013 4:15 am

BT Infinity fibre:

£26 a month for up to 76 meg and unlimited usage.

£23 a month, 38 meg, unlimited.

£18 a month, 38 meg, 40gb limit.

Add a tenner on for line rental with unlimited weekend and evening calls.

The only sticking point really is...can you get it where you live?
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markopoloman
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Re: Broadband supplier

Post by markopoloman » Thu Apr 11, 2013 7:58 am

Another Virgin here :D

100meg connection with 14 things in the house online and super swift connections.... would not leave them (unless something amazing turned up)
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sscott
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Re: Broadband supplier

Post by sscott » Thu Apr 11, 2013 2:48 pm

BT infinity for me, Incredibly reliable so no idea what their customer support is like! :wink:
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StarshipUK
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Re: Broadband supplier

Post by StarshipUK » Thu Apr 11, 2013 3:07 pm

Have you tried phoning them to get it fixed?

I recently had my broadband speed upped but it started causing problems.
A quick phone call and they reduced my speed back down and its been stable since then.
Slower speed = stability and reliability. Faster speed = disconnections and unreliable.
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