gmintyfresh wrote: Morkin wrote:
gmintyfresh wrote:Good old Zavvi, not only was the box of the limited edition copy of Blazblue trashed and unsealed but no game was included. It also doesn't help that the website seems to be set up to make it difficult to return an item. After a lot of head scratching I managed to put a return request in!
Unsealed with no game? Wtf?
Yep it was crazy, all the trashed limited edtion extras were in the outer box but there was no game case or card. The cellophane wrapping was still attached to the box but it had obviously been opened at the top. All this happened before the game was put in the transit envelope because that was still sealed. Very strange.
Ha ha this gets even more stupid!
"Hi Geoff Johnson
Thank you for shopping with us and for the recent order you placed, order number XXXXXXXX
Unfortunately we have received defective stock on the game you have ordered.
As a result you may not have received the game cartridge in the box that was delivered to you.
We will be processing a full refund for you. There is no need to return your order.
We’re very sorry for any inconvenience that this may cause and fully understand that this may be frustrating.
Please accept our sincerest apologies.
We are expecting replacement stock within the next 2 weeks if you wish to reorder.
We appreciate your custom and hope to see you visiting us again soon.
zavvi.com Customer service team"