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Xbox 360 - '3 red lights'.

Posted: Thu Jul 05, 2007 5:16 pm
by MC1
It would appear Microsoft are trying to do something about the problem and warranties.

Take a look;

http://www.xbox.com/en-US/support/petermooreletter.htm

Posted: Thu Jul 05, 2007 5:29 pm
by Madge
This looks like good news for me, if you've seen the thread I started a while back.

Posted: Thu Jul 05, 2007 5:40 pm
by station
Good on them, trust and customer service is the key to selling more consoles!

Posted: Thu Jul 05, 2007 6:13 pm
by andy vaisey
Well, this is surely great news and a victory for customer service...

...but...

...the fact that it's Micro$oft; why do I get this nagging feeling that they would surreptitiously install or make unknown changes to block someone doing something in the future... [/suspicion]

Posted: Thu Jul 05, 2007 6:15 pm
by paranoid marvin
They've probably had some savvy customers threatening court action if they don't repair their 12 month+ old consoles , so they've decided to play the PR card before they're forced to

Posted: Thu Jul 05, 2007 6:56 pm
by Mr. Pointless
paranoid marvin wrote:They've probably had some savvy customers threatening court action if they don't repair their 12 month+ old consoles , so they've decided to play the PR card before they're forced to
Got the right result, didn't it? :|
This is a good thing anyways, last thing I needed was to get the 3 reds on my 360 this time next year. :D

Posted: Thu Jul 05, 2007 7:28 pm
by Freshmetal
Well timed. Just before they have to face all the media at E3... Pfft.

Posted: Fri Jul 06, 2007 3:35 am
by Dudley
So, as I've posted elsewhere, this is all very fab but what about those of us who paid for extended warranties and now find everyone else gets them for free?

Posted: Fri Jul 06, 2007 4:45 am
by sleeper77
Exactly, which is why I am considering cancelling my warranty with Currys. The best thing about it is I may cancel anytime as it is paid monthly for as long as I want. I would hit my head on the table very hard though if I did cancel the warranty, got the 3RL in 3 years time & a day after the 3 year warranty runs out.

Posted: Fri Jul 06, 2007 5:05 am
by Opa-Opa
M$ knew the machine was faulty when they rush released it to get it out and started before the PS3 turned up, they are just a bit gutted they didn't get away with it...

Posted: Fri Jul 06, 2007 5:28 am
by Spiff
I hardly think it's a case of "well done Microsoft" -- it's taken them about 20 months to stop lying and finally do something.

Posted: Fri Jul 06, 2007 10:21 am
by Lindopski
My mate is now on his 4th Xbox 360 in 16 months or so, he has a 5yr warrenty lucky guy but he has relegated his box to the children now and bought a PS3, he said its better than the 360 already as his first one has lasted more than 7 days lol.

I on the other hand have a lovely 360 that is 6 months old and never gives me any trouble (except for random crashes on oblivion all the time grr)
other than that its ace.

but....

I am still in love with my wii, its my little favourite I think such a fun little console.
yay for nintendo
actually no - boo , wii need more games

Posted: Fri Jul 06, 2007 12:18 pm
by Dudley
And equally my launch 360 is absolutely fine.

Posted: Sat Jul 07, 2007 6:37 am
by RetroRik
All the more reason for them to get the 65nm chip version shipped asap.l

This version will probably eliminate the 3 red light problem and will therefore save them money on future sales returns.

Watch this space me thinks.

RIK

Posted: Sat Jul 07, 2007 7:51 am
by Dudley
The 65nm thing is entirely a rumour created by the internet.

And almost certainly would do little to nothing to solve the problem anyway.