Andy Dale wrote: ↑Sat Oct 05, 2019 6:37 am
I've sent links to a bunch of the listings to nintendo directly but they haven't replied to my email yet and all the sellers I reported to them and eBay are still active.
I'm starting to think that if Nintendo doesn't care about this, why should I? It's their IP being ripped off.
I'm not sure why they ask people to report piracy to them if they ignore the info given.
https://www.nintendo.co.uk/Legal-inform ... 32157.html
Again I think you're expecting this to move quicker than it may take.
In my experience, contacting and getting a staisfactory repsonse from a large business is anything but instant. Typically they don't check emails regularly, perhaps once a week just as a matter of routine. And then they'll be a backlog you could very well be at the bottom of. Then there is the time necessary to act and for that action to take noticable effect.
Nintendo may have to draft a legal letter to these sellers, after first communicating with ebay (which again probably isn't immediate). If they send letters to the sellers directly then they'd have to get their contact details from Ebay which is probably a regulated process. Then the physical letters have to reach China, the sellers then have to read them and act, if the threat from Nintendo contains a deadline then they may well continue right up to that deadline to make as much money while they still can, or they may ignore the warning altogether. Perhaps they will argue their case to Nintendo to avoid proposed legal action, which may cause further back and forth.
As for Ebay, again your concern may be at the back of a lengthy quque. The person dealing with it may not be the intended department and your email could get passed around and end up on the bottom of another person's to do list. Also bear in mind video games are only one field where copyright infringement is a problem, Ebay also have to contend with music, film, TV, fashion, electronics, jewellry etc. And then they are hardly the experts, you and I can easily identify a fake video game with 99% certainty, but can say a middle-aged, female office worker with zero knowledge of video games? They have to take some time to look into it, contact the seller, wait for a reply etc, do they even speak Chinese? What about Chinese Law, could that have some implications? Perhaps they don't have a policy of instantly removing sales without giving the seller a fair hearing. Have you looked into how they deal with this? As obvious as it is in this case a policy has to act as a general principle covering all sales. A lot of people rely on Ebay for their living, wouldn't be right to lose that because an ill-informed Ebay employee instantly banned them purely on the say-so of a random person on the internet.
Having said that I notice one of the sales you posted is listed as "out of stock" so perhaps that is as a result of your efforts.
Have you tried going through social media? You may get a more instant and active response doing it publically.