Never buying from Game again...

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silvergunner
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Re: Never buying from Game again...

Post by silvergunner » Sat Jan 03, 2015 7:38 am

learnedrobb wrote:
silvergunner wrote:Like most legal stuff some of it really don't seem to make sense when there could be a simpler way to do things in that situation.

Also in my experience a lot of people don't really know what the sales of goods act means and when they start mouthing off regarding an issue mentioning it they are completely wrong.

As said most stores will honour prices just from a customer service point of view and avoid upset. This is game we are talking about but if the system is not setup to let them ring in anything at any price then there is not a lot that can be done.
I find it hard to believe that their till system is so rigid, that there is no way the manager (or designated supervisor) can not do a manual discount in this case. Sounds to me like the Manager wanted to try and force the extra spend rather than give good customer service.
I agree on that, maybe someone with work experience at game could enlighten us if it's that rigid.

errolwd40
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Re: Never buying from Game again...

Post by errolwd40 » Sat Jan 03, 2015 8:25 am

I worked for Game from 2004 until early 2013 and I can tell you that the till is not that rigid, whoever is in charge on the day can manually discount any console/bundle.

The problem is all the manual discounts are added up by the head office and often charged back to the store after the next stock take.
If the discounts reaches a certain percentage of overall turnover they take action against the store, this usually means either no bonuses for management staff, budget hours reduction or similar penalty.

Staff are also not allowed to write out of stock on anything either, I was told this was because if the customer bought the bundle to the checkout and were told its out of stock they are more likely to buy something anyway as opposed to seeing out of stock on the shelves/windows and leaving.

It really was no laughs working there the last couple of years, I was glad to get out. :wink:

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learnedrobb
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Re: Never buying from Game again...

Post by learnedrobb » Sat Jan 03, 2015 9:22 am

errolwd40 wrote:I worked for Game from 2004 until early 2013 and I can tell you that the till is not that rigid, whoever is in charge on the day can manually discount any console/bundle.

The problem is all the manual discounts are added up by the head office and often charged back to the store after the next stock take.
If the discounts reaches a certain percentage of overall turnover they take action against the store, this usually means either no bonuses for management staff, budget hours reduction or similar penalty.

Staff are also not allowed to write out of stock on anything either, I was told this was because if the customer bought the bundle to the checkout and were told its out of stock they are more likely to buy something anyway as opposed to seeing out of stock on the shelves/windows and leaving.

It really was no laughs working there the last couple of years, I was glad to get out. :wink:
So:

1: they could do it, but would rather protect their own bonuses than bring in repeat custom by giving good service.

2: They actively promote goods they do not have available, in the hope they can make the potential customer buy something else. I'm fairly sure it is illegal to advertise for sale goods you do not have. If not is is very ethically unsound.
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c0nfu53d
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Re: Never buying from Game again...

Post by c0nfu53d » Sat Jan 03, 2015 9:40 am

learnedrobb wrote: So:

1: they could do it, but would rather protect their own bonuses than bring in repeat custom by giving good service.

2: They actively promote goods they do not have available, in the hope they can make the potential customer buy something else. I'm fairly sure it is illegal to advertise for sale goods you do not have. If not is is very ethically unsound.
1) Most stores do, the ones in southend have always done so.

2) Its called switch and bait and is illegal.

I've had no real bad experiences with game. They do over price alot but I just buy elsewhere. They do seem to have a habit of not updating prices on goods properly but have always honored the sticker price.

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Re: Never buying from Game again...

Post by Mootown » Sat Jan 03, 2015 10:15 am

The perception of Game being all corporate and soulless is incorrect - some stores may have d**khead staff members, but that's true of all retailers. Some stores are really great, and you can't blame young staff members for not being aware of older games and obscure franchises - half the staff base now were born in the mid-90's and aren't as lucky as we were growing up in the good old days. Also without the game buying quantities, the industry would not be in a good position - everyone always says well it's ok, someone else will take their place, but that's simply not true short term and actually a lot of smaller publishers rely on game buying in their products as it's too 'specialist' for supermarkets etc. I worked at game head office, and Gamestation head office, and I was a store manager at Gamestation, and currently work at a major games publisher so I've been lucky to see all the angles. I also used to have to work customer service too which wasn't much fun during Wii out of stock Christmas! I guess I'm just trying to add a bit of balance - there are really bad stores, but there are many great ones, staffed by some really sound people.

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Re: Never buying from Game again...

Post by sscott » Sat Jan 03, 2015 11:02 am

Agreed Mootown, I think the store has a future while purchasing the games digitally at RRP and being unable to trade in exists, in 5 years time... Maybe not! New gen hardrives at 500gb are too small with many games weighing in at close to 50 gb!
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dste
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Re: Never buying from Game again...

Post by dste » Sat Jan 03, 2015 6:36 pm

People still buy from Game... :shock:

In all seriousness though, I do sometimes get surprised that people do still buy for there. Compared to other places I haven't seen a reasonably priced game in there for a while now unless it's one of their half decent sales.
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Re: Never buying from Game again...

Post by killbot » Sun Jan 04, 2015 9:46 am

One thing that annoyed me about Game recently was their habit of putting games out on display that they didn't have in stock. If you took it to the counter, they just ordered the game online for you. These titles are apparently denoted by having 'Coming Soon' stickers on the box, though how on Earth they expect the customer to work this cryptic sh1t out I have no idea.

I did also report the York branch to trading standards after finding that they were selling hundreds of used Blu-Ray films which were not labelled in any way to help the buyer distinguish them from brand new copies. I was first told this was a one-off mistake before they finally admitted that it was store policy, though initially they still insisted they were doing nothing wrong.
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Re: Never buying from Game again...

Post by Megamixer » Sun Jan 04, 2015 12:58 pm

dste wrote:People still buy from Game... :shock:

In all seriousness though, I do sometimes get surprised that people do still buy for there. Compared to other places I haven't seen a reasonably priced game in there for a while now unless it's one of their half decent sales.
There used to be some great deals. When the first Destroy All Humans! was released, Game had it at half price for the first week (so £19.99 or thereabouts) and I recall numerous other awesome deals like that. Such offers usually got me into the store and picking up a few pre-owned games along with whatever the discounted new-release title was.

Now it's more a case of trying to find the games amongst the Disney Infinity figures and PSN/XBLA/Farmville gift cards. I think they're knocking about in there somewhere!
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Re: Never buying from Game again...

Post by nokgod » Sun Jan 04, 2015 5:41 pm

Bought Destiny from there today for £35. Seemed reasonable.
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batman877
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Re: Never buying from Game again...

Post by batman877 » Sun Jan 04, 2015 6:26 pm

I still buy from GAME, but only because I enjoy walking into a store and buying something on impulse. However, I never fully enjoy my experience for several reasons. Games are always way over priced, new games can often be unsealed and in tatty condition, staff nearly always try to push extended warranties on you. It's also filled with pointless merchandise, sometimes not even game related!

The online shop isn't much better either. It's full of 'out of stock' items at great prices and 'in stock' games at rip off prices! Also, I bought several items within the last 12 months which were advertised as 'new' but received 'used' versions. Shipping times are quite good though.

But I'm still glad they're there on the high street... I will always try to help out at retail to delay the inevitable digital world we're all moving into.
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Re: Never buying from Game again...

Post by Megamixer » Mon Jan 05, 2015 2:50 pm

batman877 wrote:But I'm still glad they're there on the high street... I will always try to help out at retail to delay the inevitable digital world we're all moving into.
I do agree with this sentiment...I just wish they had more stuff I would buy! I scoured their entire PS3 section before Christmas (there were a lot of games there) and only came away with 3 things. In general though, I don't mind paying a couple of extra quid for a game if it means I can pick it up there and then and buy it rather than ordering online and waiting for the post.
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Re: Never buying from Game again...

Post by Antiriad2097 » Mon Jan 05, 2015 3:13 pm

I'd rather just buy it from the supermarket than from Game. No pushy salespeople, good prices (especially on old stock), and customer service tends to be great, especially if you find any problems, it's usually a straight exchange/refund.

Given how bad Game are, I'd happily see the supermarkets be the main source of high street gaming. At least they understand how loss leaders and things work and don't constantly try to rip you off.
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Re: Never buying from Game again...

Post by learnedrobb » Mon Jan 05, 2015 4:37 pm

Antiriad2097 wrote:I'd rather just buy it from the supermarket than from Game. No pushy salespeople, good prices (especially on old stock), and customer service tends to be great, especially if you find any problems, it's usually a straight exchange/refund.

Given how bad Game are, I'd happily see the supermarkets be the main source of high street gaming. At least they understand how loss leaders and things work and don't constantly try to rip you off.
The problem with Supermarkets is a far more limited range of game is stocked. Want the latest blockbuster? No probs. Well known 'catalogue' title? Yeah, probably got it. Non AAA game from a mid level publisher? Nope, can't help you there.

Despite the somewhat dubious practises employed in many branches of GAME, as long as the majority of video games purchased are actual physical discs, then we need a dedicated high street chain to sell them in, or all most gamers will see is endless seas of COD and FIFA boxes.
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Re: Never buying from Game again...

Post by RodimusPrime » Mon Jan 05, 2015 4:52 pm

learnedrobb wrote:
Antiriad2097 wrote:I'd rather just buy it from the supermarket than from Game. No pushy salespeople, good prices (especially on old stock), and customer service tends to be great, especially if you find any problems, it's usually a straight exchange/refund.

Given how bad Game are, I'd happily see the supermarkets be the main source of high street gaming. At least they understand how loss leaders and things work and don't constantly try to rip you off.
The problem with Supermarkets is a far more limited range of game is stocked. Want the latest blockbuster? No probs. Well known 'catalogue' title? Yeah, probably got it. Non AAA game from a mid level publisher? Nope, can't help you there.

Despite the somewhat dubious practises employed in many branches of GAME, as long as the majority of video games purchased are actual physical discs, then we need a dedicated high street chain to sell them in, or all most gamers will see is endless seas of COD and FIFA boxes.

Don't about anyone else but we have Grainger games in the Newcastle/Sunderland area which are a decent alternative to game.

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