I've just reported Game to Trading Standards.

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paranoid marvin
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Re: I've just reported Game to Trading Standards.

Post by paranoid marvin » Fri Nov 15, 2013 1:43 pm

Only really had one issue with Game, when one Christmas several years ago they had a shitty game at number 1 on their game chart. Obviously put there to sell to unwary parents/relatives who know nothing about gaming - which is a pretty shitty thing to do , especially at that time of year. I wouldn't mind, but it was a REALLLY censored game that wouldn't even have been in the top 20, never mind number 1. I think it was Fightbox.


Other than this, I thought they were ok tbh.
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AmigaJay
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Re: I've just reported Game to Trading Standards.

Post by AmigaJay » Fri Nov 15, 2013 2:45 pm

They were great when they were Electronics Boutique but when Game bought them out and rebranded their shops have downhill it has to be said.
Personally still thinks a matter of when and not if they go into adminstration again, like Blockbuster, the highstreet shops cant compete with amazon, tesco etc who can make such small profits because they sell so many other items.

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nakamura
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Re: I've just reported Game to Trading Standards.

Post by nakamura » Fri Nov 15, 2013 2:55 pm

AmigaJay wrote:They were great when they were Electronics Boutique but when Game bought them out and rebranded their shops have downhill it has to be said.
.
No no no.

They were great when they were Game, then EB bought them out and destroyed the company. I worked for them when it happened. It was horrendous.
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kiwimike
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Re: I've just reported Game to Trading Standards.

Post by kiwimike » Fri Nov 15, 2013 2:56 pm

Good onya Killbot, stores need to be kept honest and I've heard so many things about this chain to know they need a swift kick

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resident paul
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Re: I've just reported Game to Trading Standards.

Post by resident paul » Fri Nov 15, 2013 3:19 pm

Game aren't the only ones that do this.
Argos does the same thing as I bought things in the past & notice the packaging inside has been tampered with.
Their reply is they need to resell it!

Morrisons in Leyland near my town of Preston was selling Wii classic controllers 2 Christmases ago for a fiver each, so I picked up 2 display cases (DVD jewel case) & handed to checkout, the checkout person calls for supervisor for the controllers & the supervisor looked in the cupboard were the game stuff are & didn't find any.
The checkout person apologizes to me & the same the supervisor said to him can you put back the display cases back on the shelf!
I thought to myself WTF & said to the supervisor 'you can't do that' & said to me point at the tiniest of small print 'If in stock' or some words to that, but I tried to tell her 'you are misleading customers that you have it but you haven't got them!' but she had walked away leaving the checkout person agreeing with me but says can't do anything about it! :evil:
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Re: I've just reported Game to Trading Standards.

Post by AmigaJay » Fri Nov 15, 2013 3:43 pm

nakamura wrote:
AmigaJay wrote:They were great when they were Electronics Boutique but when Game bought them out and rebranded their shops have downhill it has to be said.
.
No no no.

They were great when they were Game, then EB bought them out and destroyed the company. I worked for them when it happened. It was horrendous.
Yes yes yes!
I'm not talking about the Game company EB pre takeover you worked for, i mean Game when they were named Electronics Boutique (which i think was a future zone before EB bought them too), in general were better, stock range was better, prices were better, all before greedy management and shareholders wanted bigger cuts no doubt.

jimmyjimjim
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Re: I've just reported Game to Trading Standards.

Post by jimmyjimjim » Fri Nov 15, 2013 4:35 pm

Sounds like Game is fairly typical of a lot of companies where an out-of-touch head office set targets for stores to meet, which causes managers to have to resort to iffy methods to achieve them. I've worked in a restaurant and for a mobile phone company previously, and some of the stuff people did to meet targets was quite often immoral. Not illegal, but not right. When it comes to getting or not getting a bonus, it's surprising the things people will do to get the bonus, even if it means knowingly ripping people off.

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Lord Innit
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Re: I've just reported Game to Trading Standards.

Post by Lord Innit » Fri Nov 15, 2013 4:53 pm

Game? Are they still going? Well **** me.
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DoraemonTheCat
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Re: I've just reported Game to Trading Standards.

Post by DoraemonTheCat » Fri Nov 15, 2013 5:46 pm

ncf1 wrote:Clearly their behavior expresses that they are being deceptive, so good on you Killbot for doing the right thing and reporting their irresponsibility. Its deception, and its wrong, so it's great you did what you did, shops that resort to that sort of thing don't last long anyway, you just cant get away with that sort of thing, customers will be turned off in their droves.
The thing is, how much of an impact will reporting them to Trading Standards have? Are they an outfit as hardline as the ASA (Advertising Standards Agency) or even OFCOM? We know from reading in papers that they do take action not only forcing companies to withdraw false/misleading claims, but sometimes also hit them with a rather hefty fine too.

The problem is, with all due respect to you Killbot, I'll bet you are not the first customer they have had that has noticed this, and I'm guessing it's a safe bet to say they have been reported to Trading Standards for many "misleading" practises before now (they have been open for quite a long time according to Wiki) yet they still keep the shady aspects of some of their (probably company wide) practises going.

There was something on this forum several months ago about some pre-owned games (in GAME) costing marginally more than their "New" counterparts f I'm not mistaken.

Still, I personally wouldn't shop there. Like HMV they are several years behind the times, are too expensive and the Customer Service skills of most of the staff is shocking - both in terms of knowledge and the blatant fibs they tell to get the un-informed customer (see mom, dad, aunt, unkle etc..) to purchase anything. We know this to be true as it has been stated by other members on this very same forum.

How companies like this and HMV are still operating is beyond me. Just proves their are too many people with more money than sense.

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Re: I've just reported Game to Trading Standards.

Post by DoraemonTheCat » Fri Nov 15, 2013 5:48 pm

Prof Mango B Coconut wrote:I refuse to have any dealings with Game, which is a shame because once-upon-a-time they were a decent outfit. The next time anyone bemoans the death of the high street or the scourge of Tesco, I think I'll point them towards Game as a prime example of why the high street is dying:

Bad service
Expensive prices
Rotten products
Poor environment (let's not forget the stench of BO, stale chip fat and flatulence)

For a "specialist" retailer, Game is anything but special. I think I'd trust the recommendations of the girl at the Tesco checkout over and above any of the "advice" you'd be likely to receive from the slack-jawed gawkers who infest my local branches.
I should have read and quoted this is my above post!

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Re: I've just reported Game to Trading Standards.

Post by DoraemonTheCat » Fri Nov 15, 2013 5:55 pm

AmigaJay wrote:They were great when they were Electronics Boutique but when Game bought them out and rebranded their shops have downhill it has to be said.
Wow how histrory repeats.

Exactly what they did with the Gamestation buyout - to a certain degree, only they kepy the Gamestation name, which isn't surprising when you think about it.

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Grizzly
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Re: I've just reported Game to Trading Standards.

Post by Grizzly » Fri Nov 15, 2013 6:34 pm

Hey Killbot, i might not be at work right now but on behalf of my employer i will say i am sorry that you had a bad experience. (please don't take this as me answering for them i just want to chime in my 2 pence worth if i may.)

Just to clarify, the red stickers used in stores with the non-decimal prints denote a sale price or an item which doesn't have 99p on the end of it. I agree that it is not very clear whether this can be attuned to a pre-owned product or new. Usually an item which has a red sale sticker will have a "Was" price, i.e the price that the item was previously to going on sale, this would then be communicated by either a yellow pre-owned sticker denoting the was price and the pink/purple sticker denoting new. My guess is is that whoever priced the items didn't check for the Was price before so that removed any indication as to whether or not it was pre-owned or new. Another thing that should be the case is that the bay in which the Blu Rays were found should have a banner above it stating "pre-owned value" although i'm guessing in this case that this may have been missing also.

As for the "used stock sold as new debacle" this is simply a misunderstanding (unless local managers are REALLY messing up) it is quite common in stores to "gut" games to create efficiency's for the displays. what you may be finding is that when the games are close to running out of stock you would likely be buying a gutted copy which has spent time on the shelves, unfortunately while game boxes get handled they are prone to being dropped, touched, stepped on or even thrown (in past experience) by people. otherwise you would be buying a fresh sealed copy. We do not take games home to play. certainly not new ones.

Just on a personal note here. i work in a store, i am not in a position to be able to action anything for you, i just wanted to chime in and help if i could. feel free to pm me if you want to talk further about it. Also, please understand that while you may have bad experiences with staff we aren't all bad. The team in my store are amongst the most honest and caring people in the role and would bend over backwards to help a customer with anything they require. Hateful generalisations hurt those that care just as much as it does those that don't.
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Grizzly
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Re: I've just reported Game to Trading Standards.

Post by Grizzly » Fri Nov 15, 2013 6:40 pm

DoraemonTheCat wrote:
AmigaJay wrote:They were great when they were Electronics Boutique but when Game bought them out and rebranded their shops have downhill it has to be said.
Wow how histrory repeats.

Exactly what they did with the Gamestation buyout - to a certain degree, only they kepy the Gamestation name, which isn't surprising when you think about it.
fun fact. GAME didn't buy out EB, EB bought GAME and then adopted the name. more of a merger than a takeover.
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killbot
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Re: I've just reported Game to Trading Standards.

Post by killbot » Fri Nov 15, 2013 7:20 pm

Grizzly wrote:Hey Killbot, i might not be at work right now but on behalf of my employer i will say i am sorry that you had a bad experience. (please don't take this as me answering for them i just want to chime in my 2 pence worth if i may.)

Just to clarify, the red stickers used in stores with the non-decimal prints denote a sale price or an item which doesn't have 99p on the end of it. I agree that it is not very clear whether this can be attuned to a pre-owned product or new. Usually an item which has a red sale sticker will have a "Was" price, i.e the price that the item was previously to going on sale, this would then be communicated by either a yellow pre-owned sticker denoting the was price and the pink/purple sticker denoting new. My guess is is that whoever priced the items didn't check for the Was price before so that removed any indication as to whether or not it was pre-owned or new. Another thing that should be the case is that the bay in which the Blu Rays were found should have a banner above it stating "pre-owned value" although i'm guessing in this case that this may have been missing also.

As for the "used stock sold as new debacle" this is simply a misunderstanding (unless local managers are REALLY messing up) it is quite common in stores to "gut" games to create efficiency's for the displays. what you may be finding is that when the games are close to running out of stock you would likely be buying a gutted copy which has spent time on the shelves, unfortunately while game boxes get handled they are prone to being dropped, touched, stepped on or even thrown (in past experience) by people. otherwise you would be buying a fresh sealed copy. We do not take games home to play. certainly not new ones.

Just on a personal note here. i work in a store, i am not in a position to be able to action anything for you, i just wanted to chime in and help if i could. feel free to pm me if you want to talk further about it. Also, please understand that while you may have bad experiences with staff we aren't all bad. The team in my store are amongst the most honest and caring people in the role and would bend over backwards to help a customer with anything they require. Hateful generalisations hurt those that care just as much as it does those that don't.
Don't get me wrong, I'm quite sure there are good guys working for Game as much as there are bad. One of the guys in another nearby branch is lovely, always polite and will take time out for a chat if he's not too busy. But it's fairly clear that there are some incredibly bad apples in the barrel and that - either through greed or incompetence - head office is doing absolutely nothing to weed them out. I emailed a complaint about another branch two years ago - two years ago - and have yet to recieve a reply. The customer service of the organisation as a whole stinks. That isn't to say that there aren't individual members of staff who are dilligent and responsible and honest. I'm sure there are, and I'm equally sure that you're one of them.

Even after years of appalling service from that branch - which I only used as for many years they were, literally, the only game in town - I still didn't jump the gun. I pointed out the mistake and gave them several days to correct it. That they didn't proved that either it wasn't a mistake at all, or that they just couldn't be arsed. Either way, they need a rocket up their arses.
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Re: I've just reported Game to Trading Standards.

Post by speedlolita » Fri Nov 15, 2013 9:27 pm

nakamura wrote:
AmigaJay wrote:They were great when they were Electronics Boutique but when Game bought them out and rebranded their shops have downhill it has to be said.
.
No no no.

They were great when they were Game, then EB bought them out and destroyed the company. I worked for them when it happened. It was horrendous.
I'll never forget one moment in the EB in Kingston High Street.

Wanted a copy of Vigilante 8 for £5. They didn't have it, guy clearly saw I was kinda upset.

Then for some reason gave me £9 off of Metal Gear Solid (!!) which came to £6 in the end from £15.

No idea why he did that but it always put them in a good light in my eyes.
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