I've just reported Game to Trading Standards.

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killbot
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I've just reported Game to Trading Standards.

Post by killbot » Fri Nov 15, 2013 7:53 am

The other day I bought Up on Blu-Ray from a branch of Game as a Christmas present for my wife. It was marked as a sale item at £8, with a red circular price sticker that did not indicate anywhere that it was anything other than what it appeared to be, i.e. a brand new item being sold at a reduced price.

On getting it home, I opened it up and found that the discs were scratched and covered in fingerprints, and that one was missing altogether. I then noticed that on the back of the box a sticker had been placed over the barcode indicating that it was a preowned item. I work near a different branch of Game and took it into them the next day - they confirmed it was a pre-owned item but said I could not return it there as it needed to go back to the branch I bought it from.

So I took it back to the original branch where I was given a refund. They told me that I could have returned it to the first branch but that that would have meant they would have had to fill in some paperwork which they clearly couldn't be bothered to do. When I asked how the issue came about, I was told that it must have been a one-off mistake where they had inadvertently badged a used item as new. So I strolled back to the Blu-Ray section to check that, and lo and behold found that dozens of Blu-Rays with the preowned barcode were in the new section, all listed as 'sale' items. I went back to the counter and pointed this out to the guy, who looked a bit shifty and admitted that yes, they were all preowned. The other guy working there then got involved, asking me what was wrong. When I pointed out the problem again he - and I'm not joking - shrugged and said 'So? What's your problem?'. After I ran through, point by point, why they couldn't do that he looked a little apologetic and said that 'maybe' he should look at changing the labels so that they were all listed as preowned items.

A few days went by and I went back yesterday to find nothing had changed, so I can now only assume that this is a matter of company policy. I have reported them to trading standards and will no longer be shopping there. They used to be the only videogame shop in central York but now there is a CeX next door and a Grainger over the road, so they're hardly in the position they once were.
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DoraemonTheCat
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Re: I've just reported Game to Trading Standards.

Post by DoraemonTheCat » Fri Nov 15, 2013 7:59 am

Maybe they should do a segment on Watchdog about Game's rather dubious practices.

This is not the first time issues have been raised about GAME.

Or even send in "Big Guns" himself, Dominic Littlewood - he'd surely sought out those Rogue Traders!

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killbot
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Re: I've just reported Game to Trading Standards.

Post by killbot » Fri Nov 15, 2013 8:03 am

DoraemonTheCat wrote:Maybe they should do a segment on Watchdog about Game's rather dubious practices.

This is not the first time issues have been raised about GAME.

Or even send in "Big Guns" himself, Dominic Littlewood - he'd surely sought out those Rogue Traders!
This is far from the first time I've had issues there - I once bought the same faulty copy of Donkey Kong Country Returns three times when they simply put it back on the shelf after I returned it. At the time I was assured that it was a simple mistake but now I don't believe a word of it. I am convinced that knowingly selling faulty items and misleadingly labelling pre-owned stock is a matter of policy, if not company-wide then at least in their central York branch.
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Fightersmegamix
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Re: I've just reported Game to Trading Standards.

Post by Fightersmegamix » Fri Nov 15, 2013 9:00 am

Good on you. I had an incident with GAME years back. My missus bought a copy of guitar hero 3 with guitar, new. At that point GAME had started taking all disks out of the cellophane wrapper and keeping the disk and instructions in a seperate drawer (some supermarkets still do this). We decided to take the copy of guitar hero back, without playing it, and GAME claimed it was second hand because there was no cellophane wrapper. I pointed out other new games sat behind the counter unwrapped but they were having none of it. I just stopped shopping there, happy to pay a higher price to go elsewhere (though GAME are always the most expensive).

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RetroBob
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Re: I've just reported Game to Trading Standards.

Post by RetroBob » Fri Nov 15, 2013 9:50 am

killbot wrote:
DoraemonTheCat wrote:Maybe they should do a segment on Watchdog about Game's rather dubious practices.

This is not the first time issues have been raised about GAME.

Or even send in "Big Guns" himself, Dominic Littlewood - he'd surely sought out those Rogue Traders!
This is far from the first time I've had issues there - I once bought the same faulty copy of Donkey Kong Country Returns three times when they simply put it back on the shelf after I returned it. At the time I was assured that it was a simple mistake but now I don't believe a word of it. I am convinced that knowingly selling faulty items and misleadingly labelling pre-owned stock is a matter of policy, if not company-wide then at least in their central York branch.
Good on you. I'm going to swing by my local on the way back from work and see if they do the same thing there.
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retrosofer
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Re: I've just reported Game to Trading Standards.

Post by retrosofer » Fri Nov 15, 2013 9:50 am

With stuff like this, if its not wrapped in cellophane then its not new in my eyes. But clearly its wrong to sell stuff as new when it clearly isn't.

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greenberet79
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Re: I've just reported Game to Trading Standards.

Post by greenberet79 » Fri Nov 15, 2013 10:10 am

I don't care about myself as I'm pretty savvy I'd like to think, when it comes to stuff like this. But it's when I think of kids or parents or grannies or other halves who aren't too sure what they're doing when they go and spend money in these places - it makes me mad that high street shops act like dodgy market traders. They're happy to deceive and con and short change people who don't know better. Scum!

Well done Killbot for squaring up to them in person!
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killbot
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Re: I've just reported Game to Trading Standards.

Post by killbot » Fri Nov 15, 2013 10:29 am

greenberet79 wrote:I don't care about myself as I'm pretty savvy I'd like to think, when it comes to stuff like this. But it's when I think of kids or parents or grannies or other halves who aren't too sure what they're doing when they go and spend money in these places - it makes me mad that high street shops act like dodgy market traders. They're happy to deceive and con and short change people who don't know better. Scum!
Exactly. It's people like my mother, going out to buy Christmas presents for my nephew, who are going to be caught out here and never know that they were sold goods that didn't match the description. Because its a big chain store I think a lot of older or less savvy people put their trust in them and don't imagine that these kind of practices go on. Game then prey on that trust and use it to their advantage.

A bit of online digging reveals that Game have been busted for this kind of behaviour before and have in fact apologised in the past. Nice to know that they learned from nearly going to the wall last year, eh?
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Prof Mango B Coconut
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Re: I've just reported Game to Trading Standards.

Post by Prof Mango B Coconut » Fri Nov 15, 2013 10:47 am

I refuse to have any dealings with Game, which is a shame because once-upon-a-time they were a decent outfit. The next time anyone bemoans the death of the high street or the scourge of Tesco, I think I'll point them towards Game as a prime example of why the high street is dying:

Bad service
Expensive prices
Rotten products
Poor environment (let's not forget the stench of BO, stale chip fat and flatulence)

For a "specialist" retailer, Game is anything but special. I think I'd trust the recommendations of the girl at the Tesco checkout over and above any of the "advice" you'd be likely to receive from the slack-jawed gawkers who infest my local branches.
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Re: I've just reported Game to Trading Standards.

Post by Megamixer » Fri Nov 15, 2013 10:59 am

I was in there the other day and looking at some PS3 games. They had a rack/wall of games separate from the pre-owned games with different types of stickers on them but I was confused as to whether they were actually new or used. They certainly looked used/handled but you wouldn't know it from the prices.

I have no massive vendetta against GAME myself but I leave without buying anything 99% of the time. Mostly it's because of the racks upon racks of CoD, FIFA and other mainstream stuff that they have on display (not their fault) but otherwise I can't be bothered with people constantly asking if I "need help", the queues or high prices on stuff in average/poor condition. The former is just them doing their job and the latter is still not as bad as CEX but the whole 'experience' always leaves me cold for some reason.
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pratty
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Re: I've just reported Game to Trading Standards.

Post by pratty » Fri Nov 15, 2013 11:03 am

Good for you Killbot.

I haven't bought anything from Game since about Christmas 2005 I think, when I worked their as a temp over the Christmas peroid. They actually offered me a full time post and I declined because of the practices of management, I distinctly remember being instructed to lie to customers.

As much as I loathe Game though, I don't wish to generalise the staff, I don't doubt there are idiots like the staff Killbot encountered, but there are some good ones too. When I worked there all the staff were cool as could be, people who cared about the games and treated the customer the way they wanted to be treated, the manager however was sadly a different story, Game was ace to work in when the manager was off, miserable when he was in.
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RetroBob
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Re: I've just reported Game to Trading Standards.

Post by RetroBob » Fri Nov 15, 2013 11:16 am

retrosofer wrote:With stuff like this, if its not wrapped in cellophane then its not new in my eyes. But clearly its wrong to sell stuff as new when it clearly isn't.
Yeah I remember they got in trouble for taking games home overnight and then selling them as new. Likewise when people returned games unwanted.
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ncf1
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Re: I've just reported Game to Trading Standards.

Post by ncf1 » Fri Nov 15, 2013 11:49 am

Clearly their behavior expresses that they are being deceptive, so good on you Killbot for doing the right thing and reporting their irresponsibility. Its deception, and its wrong, so it's great you did what you did, shops that resort to that sort of thing don't last long anyway, you just cant get away with that sort of thing, customers will be turned off in their droves.

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skodathegreat
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Re: I've just reported Game to Trading Standards.

Post by skodathegreat » Fri Nov 15, 2013 12:14 pm

I'm sure one of the regular posters on here works at Game, so would be interested to hear his/her thoughts on the matter.
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Edify
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Re: I've just reported Game to Trading Standards.

Post by Edify » Fri Nov 15, 2013 12:36 pm

I've been lucky enough to never really need to buy stuff from Game. In the town I grew up in there was both a Game and Gamestation and Gamestation always seemed to have better prices and more honest staff who were willing to tell me off the record if a brand new release was any good or not. Nowadays I don't habitually buy stuff for any "current" systems (Nintendo switched off support for the Wii last month so I don't consider it "current") and the three systems I mainly collect for (PS2, N64 and Wii) still have a plentiful supply of cheap, well looked after (and even sealed) games online.

My local Game also stocks games for none of these systems which lessens the temptation to go in there.

Customer service wise, the only comment I have is that I was in my local Game about 3 months ago asking if they had any brand new Wii consoles (looking for a couple of spares) that weren't Wii minis or family editions and the bloke in there proceeded to keep referring to them as "old wiis" and saying I'd never find a factory sealed one in the shops apparently for the reason that they're not manufactured anymore and my best bet now was a Wii U. He was obviously full of corporate bollocks so I just told him smugly that the Game website still stocks them and bid him turrah.

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