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Subscription help

Posted: Thu Mar 14, 2019 4:11 pm
by Darran@Retro Gamer
If you have any issues with your Retro Gamer subscription then please contact the following.

Email: contact@myfavouritemagazines.co.uk
Telephone UK: 0344 848 2852
Telephone International: +44 344 848 2852

You can find information about UK sub delivery times here.
https://www.myfavouritemagazines.co.uk/ ... ukdelivery

And international delivery times here.
https://www.myfavouritemagazines.co.uk/ ... /#overseas

Please note that a subscription does not guarantee that your issue will arrive before it appears in shops.
If you have seen anything suggesting that it does then please let us know.

Re: Subscription help

Posted: Fri Mar 15, 2019 8:43 am
by tokra
It says there regarding overseas-shipping: "Contact us if you have not received your magazine 14 days after UK on-sale date".

Is this a joke? I would have needed to contact them for EVERY issue I received in the last 5 years. It has gotten worse now, I did never receive my regular subscription copies of 189 and 190. And 191 is already nearly 4 weeks overdue as well. What good is a subscription if the issues do not arrive? I've said before that I'll gladly pay MORE for my subscription if a reliable and fast shipping service is being used.

Re: Subscription help

Posted: Sat Mar 16, 2019 1:26 pm
by Solegor
tokra wrote:
Fri Mar 15, 2019 8:43 am
What good is a subscription if the issues do not arrive? I've said before that I'll gladly pay MORE for my subscription if a reliable and fast shipping service is being used.
Amen to that :!:

Re: Subscription help

Posted: Sat Mar 16, 2019 4:11 pm
by Weblaus
Solegor wrote:
Sat Mar 16, 2019 1:26 pm
tokra wrote:
Fri Mar 15, 2019 8:43 am
What good is a subscription if the issues do not arrive? I've said before that I'll gladly pay MORE for my subscription if a reliable and fast shipping service is being used.
Amen to that :!:
Based on the fact that my Edge subscription always is arriving significantly faster and even more so in the last few months (e.g. about 1 week vs. over 5 weeks for RG issues) despite not even costing all that much more (less than 1 Euro per issue, in fact), clearly it should be possible for Future to arrange something like that if they even care a little bit. Which they obviously don't, sad but true.

Re: Subscription help

Posted: Fri Mar 22, 2019 1:55 pm
by thegamesnotoveryet
tokra wrote:
Fri Mar 15, 2019 8:43 am
Is this a joke? I would have needed to contact them for EVERY issue I received in the last 5 years.
LOL, I know right? I can count on one hand the number of issues I've ever gotten within 14 days, and I probably wouldn't need all the fingers, and that's going back maybe a decade or more.