Tracking lateness

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Extraprawns
Posts: 12
Joined: Wed May 30, 2018 10:43 am

Re: Tracking lateness

Post by Extraprawns » Thu Mar 14, 2019 11:43 am

I recently renewed my subscription and asked whether I'll miss out on any issues. This is the response I got:

"Subscription number 48189xxxxx will expire with issue 191 (21.02.2019)

Your new subscription 48240xxxxx will commence with issue 193- unfortunately issue 192 is out of stock so we cannot send this to you"

Doesn't make sense to me since I just received 191 yesterday as part of my new sub.

Are people already meant to be receiving 192?

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Darran@Retro Gamer
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Re: Tracking lateness

Post by Darran@Retro Gamer » Thu Mar 14, 2019 4:13 pm

We've added a new subscription support information post to help anyone having difficulties with their issues - click here to read it.
We were made aware that the old thread had old information in it.
Please be aware that it is no longer possible for anyone in subscriptions to speak directly on the forum.

Regards,
Darran
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Weblaus
Posts: 216
Joined: Thu Feb 02, 2006 6:01 pm
Location: Germany

Re: Tracking lateness

Post by Weblaus » Thu Mar 14, 2019 7:20 pm

Darran@Retro Gamer wrote:
Thu Mar 14, 2019 4:13 pm
Please be aware that it is no longer possible for anyone in subscriptions to speak directly on the forum.
And nothing of value was lost.

In the very early days when Mark was sometimes around, he actually gave off the impression to honestly trying to help. But since he left and subscribers weren't even told that he was gone until months later, well... and it's not that talking to anyone in subscriptions via e-mail has been of help for an eternity now, so it's basically all the same anyway.

By the way, 191 still hasn't made it to my part of Germany so far (no surprise there) while the last two issues of Edge took just a week to arrive.

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Antiriad2097
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Re: Tracking lateness

Post by Antiriad2097 » Thu Mar 14, 2019 8:01 pm

Darran@Retro Gamer wrote:
Thu Mar 14, 2019 4:13 pm
We've added a new subscription support information post to help anyone having difficulties with their issues - click here to read it.
We were made aware that the old thread had old information in it.
Please be aware that it is no longer possible for anyone in subscriptions to speak directly on the forum.
14 days from UK sale date for an overseas sub to arrive :lol:

No wonder they don't want to come on the forum.
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Large Bass
Posts: 26
Joined: Mon May 21, 2018 6:01 pm
Location: USA

Re: Tracking lateness

Post by Large Bass » Tue Mar 26, 2019 6:44 pm

Finally received my replacement copy of issue 190 in 10 days after my subscriber copy never arrived after 2 months(the new normal) that makes 6 straight subscribers issues never arriving.

NorthWay
Posts: 1566
Joined: Thu Dec 08, 2005 4:02 pm
Location: Grimstad, Norway

Re: Tracking lateness

Post by NorthWay » Sat Mar 30, 2019 1:40 am

#192 snuck up on me today. 24 days after previous, and 13 after first posts in forum.
EDIT: Newsagent had it today (3rd). I thought they got their stock on Thursdays (i.e. before me actually).
Last edited by NorthWay on Wed Apr 03, 2019 10:30 pm, edited 1 time in total.

psj3809
Posts: 18734
Joined: Tue Jan 03, 2006 3:28 pm

Re: Tracking lateness

Post by psj3809 » Sat Mar 30, 2019 2:57 pm

Antiriad2097 wrote:
Thu Mar 14, 2019 8:01 pm
Darran@Retro Gamer wrote:
Thu Mar 14, 2019 4:13 pm
We've added a new subscription support information post to help anyone having difficulties with their issues - click here to read it.
We were made aware that the old thread had old information in it.
Please be aware that it is no longer possible for anyone in subscriptions to speak directly on the forum.
14 days from UK sale date for an overseas sub to arrive :lol:

No wonder they don't want to come on the forum.
That’s not too bad. I used to subscribe to an American football magazine from the US. Used to take longer to arrive than that frustrating I know

Weblaus
Posts: 216
Joined: Thu Feb 02, 2006 6:01 pm
Location: Germany

Re: Tracking lateness

Post by Weblaus » Sat Mar 30, 2019 5:45 pm

psj3809 wrote:
Sat Mar 30, 2019 2:57 pm
Antiriad2097 wrote:
Thu Mar 14, 2019 8:01 pm
14 days from UK sale date for an overseas sub to arrive :lol:

No wonder they don't want to come on the forum.
That’s not too bad. I used to subscribe to an American football magazine from the US. Used to take longer to arrive than that frustrating I know
You're missing the point (which is also made pretty clear by the follow-up posts in the other thread): These imaginary 14 days have no basis in reality at all.

Pretty much everyone based outside the UK (except Northway, for whatever strange reason) can verify that their issues pretty much never arrived in that timeframe even when RG was still published by Imagine and delivery times have dramatically increased ever since Future took over. 3+ weeks is to be excepted for e.g. Germany at least and frequently it takes even longer. In my case, I still haven't received #191 yet (yes, the one from last month) and that's sadly not at all unusual.

Interestingly enough Edge gets delivered MUCH faster pretty much every month (little more than a week for the last two issues, in fact), so I'm inclined to put the blame on Future screwing up, probably to save a few pence on magazines that have less of a flagship status.

Mauricio
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Joined: Mon Jan 28, 2013 7:53 pm

Re: Tracking lateness

Post by Mauricio » Sat Mar 30, 2019 8:41 pm

Sanity check before I make a replacement request... have any US subscribers received issue #191? (Bitmap Brothers cover, February) Thanks.

maibock
Posts: 3
Joined: Mon Jul 14, 2014 1:23 pm

Re: Tracking lateness

Post by maibock » Sun Mar 31, 2019 2:19 am

I'm on the east coast and no, have not seen 191 yet.

190 was about 5 weeks ago. I used to get a "your issue has shipped" email, but that stopped last November. So no clue when the magazine will arrive. Would be cool to get a heads-up.

Large Bass
Posts: 26
Joined: Mon May 21, 2018 6:01 pm
Location: USA

Re: Tracking lateness

Post by Large Bass » Sun Mar 31, 2019 5:45 am

Gotta love it RG takes 2 months or more to arrive if it comes at all and XBOX Magazine takes about a week and I always get it then randomly today I get an envelope from future with an XBOX magazine from 7 months ago which I didn’t request as I never have issues receiving that mag I was hoping it was one of the many RG I’ve yet to receive.It’s a shame the service is so crappy and alot of time nonexistent because I really do enjoy the mag when I actually receive it which is very rare.

Large Bass
Posts: 26
Joined: Mon May 21, 2018 6:01 pm
Location: USA

Re: Tracking lateness

Post by Large Bass » Tue Apr 02, 2019 7:48 pm

today 191 & 192 arrived beaten to hell but I guess thats better than not getting them at all which has been the norm recently.

maibock
Posts: 3
Joined: Mon Jul 14, 2014 1:23 pm

Re: Tracking lateness

Post by maibock » Tue Apr 02, 2019 10:49 pm

maibock wrote:
Sun Mar 31, 2019 2:19 am
I'm on the east coast and no, have not seen 191 yet.

190 was about 5 weeks ago. I used to get a "your issue has shipped" email, but that stopped last November. So no clue when the magazine will arrive. Would be cool to get a heads-up.
191 just showed up!

Canopus
Posts: 2
Joined: Tue Apr 02, 2019 4:51 am

Re: Tracking lateness

Post by Canopus » Wed Apr 03, 2019 5:02 am

first time subscriber, issue 192 Yoshi arrived 4/2/2019 United States - Kansas

maibock
Posts: 3
Joined: Mon Jul 14, 2014 1:23 pm

Re: Tracking lateness

Post by maibock » Wed Apr 03, 2019 11:10 pm

So.. 191 showed up yesterday.

And then, 192 showed up today.

Can only imagine what will appear tomorrow?

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