New digital issue appears blank

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NickyDrinks
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Joined: Thu Jan 04, 2018 10:13 pm

New digital issue appears blank

Post by NickyDrinks » Thu Jan 04, 2018 10:22 pm

Is it just me that is having this problem? Old issues open fine in both Chrome and IE and on all my mobile devices, both lite and print versions. The new issue however appears to download but when I go to open it I just get a blank screen. Have tried it on every browser I can think of and every Android device I own and the same thing happens. My account history shows that I was charged for the new issue on the 2nd December but so far I haven't been able to read a single word which is pretty frustrating as I look forward to it every month! :(

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Re: New digital issue appears blank

Post by subscriptions » Fri Jan 05, 2018 10:24 am

Morning NickDrinks.

If you PM me your details (name, address - all that lark) and I will have a look into this with my colleagues. Bit of a strange one.

If anyone else is having this problem, just let me know.

Time to put my detective hat on...

JonB
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Joined: Fri Jan 05, 2018 1:11 pm

Re: New digital issue appears blank

Post by JonB » Fri Jan 05, 2018 1:17 pm

I have the same problem with the current issue of retro gamer mag. Can view all older issues without any problem, but Dec 2017 appears blank no matter what device I use.

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Re: New digital issue appears blank

Post by subscriptions » Fri Jan 05, 2018 2:16 pm

Oh.

I was sort of hoping no one else would be having this issue. It is appearing to be a bigger problem than just one person.

Leave it to me people! May take longer than usual to find a fix (the world of Digital Issues is a confusing bugger) but I am on the case.

RetroRichard74
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Joined: Mon Jan 08, 2018 9:41 am

Re: New digital issue appears blank

Post by RetroRichard74 » Mon Jan 08, 2018 9:44 am

I have the same problem

NickyDrinks
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Joined: Thu Jan 04, 2018 10:13 pm

Re: New digital issue appears blank

Post by NickyDrinks » Wed Jan 10, 2018 10:32 pm

It suddenly seems to be working again for me today.

JonB
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Joined: Fri Jan 05, 2018 1:11 pm

Re: New digital issue appears blank

Post by JonB » Thu Jan 11, 2018 7:56 am

It's working for me today

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Re: New digital issue appears blank

Post by subscriptions » Thu Jan 11, 2018 9:25 am

Ah.

That is rather strange.

I would like to say I did something to fix the problem. But that would be taking the blame for something. I have had a clever app man looking at this, but he hasn't been able to identify the problem as of yet (something to do with lines of code. He did explain it, but it was far too tech savvy for me.)

I have just told him that it has started to work for some people, but he is going to continue looking.

If this problem has fixed itself, then that is fantastic news. Those are my favourite kind of problem.

Keep the feedback coming people!

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