Suddenly having problems receiving new issues! :(

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lavalyte
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Re: Suddenly having problems receiving new issues! :(

Post by lavalyte » Mon May 29, 2017 5:36 am

Ryan GH wrote:
Mon May 29, 2017 4:15 am
I'm in Perth, Australia. I finally got Issue 167 today after all this time. I hope the pace will be picked up as we australians and kiwis really do pay that little bit extra for the magazine. I think 2 weeks is more than a fair amount of time to reach me....
I live in hope that my 167 will turn up soon then.
'I have nothing but the greatest respect for other peoples' crackpot beliefs' - Sam The Eagle.

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Ryan GH
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Location: Perth Australia

Re: Suddenly having problems receiving new issues! :(

Post by Ryan GH » Mon May 29, 2017 6:41 am

It will eventually, I wonder why its taking so much longer than usual?
Maybe they are no longer flown to us but arrive by ship?

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lavalyte
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Re: Suddenly having problems receiving new issues! :(

Post by lavalyte » Wed May 31, 2017 7:57 am

Ryan GH wrote:
Mon May 29, 2017 6:41 am
It will eventually, I wonder why its taking so much longer than usual?
Maybe they are no longer flown to us but arrive by ship?
it's arrived.
'I have nothing but the greatest respect for other peoples' crackpot beliefs' - Sam The Eagle.

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Ryan GH
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Location: Perth Australia

Re: Suddenly having problems receiving new issues! :(

Post by Ryan GH » Wed May 31, 2017 8:15 am

Good to know dude.......
Lets hope next issue arrives much sooner.

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Jet Pilot
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Re: Suddenly having problems receiving new issues! :(

Post by Jet Pilot » Wed May 31, 2017 1:06 pm

Ryan GH wrote:
Wed May 31, 2017 8:15 am
Good to know dude.......
Lets hope next issue arrives much sooner.
Unlikely.

See this thread for all of the recent problems overseas subscribers have been experiencing since the Future acquisition. Transit time has tripled to quadrupled in length, yet we still are paying for the faster shipping that Imagine used.

viewtopic.php?f=1&t=54522
PSN ID: JetPiIot (the "L" in pilot is actually a capital "i")

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Ryan GH
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Location: Perth Australia

Re: Suddenly having problems receiving new issues! :(

Post by Ryan GH » Thu Jun 01, 2017 9:39 am

Yep, I've read the thread. I just hope that Future sees some sense and go back to the way Imagine does things.
I already bitched and moaned to their subscriptions department and received a free future issue.....

thegamesnotoveryet
Posts: 118
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Re: Suddenly having problems receiving new issues! :(

Post by thegamesnotoveryet » Thu Jun 01, 2017 10:46 am

Ryan GH wrote:
Thu Jun 01, 2017 9:39 am
Yep, I've read the thread. I just hope that Future sees some sense and go back to the way Imagine does things.
I already bitched and moaned to their subscriptions department and received a free future issue.....
Sadly, all businesses have their own way of doing things(right or wrong), and based on the replies I've gotten from customer service thus far, I'm not expecting any improvements. We'll be lucky if things don't get worse, so I'm not going to push my luck for now.

I'm just waiting on my issue 167 to arrive, and hoping it does so before the 8 week mark and not later.

Boulder
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Location: Finland

Re: Suddenly having problems receiving new issues! :(

Post by Boulder » Wed Jun 07, 2017 11:34 am

I'm waiting for #168, usually the magazine ends up in my mailbox about a week after it's out in the UK. Regular mail takes 4-5 days so I'd say that 3 weeks is already a long time.

ekt
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Re: Suddenly having problems receiving new issues! :(

Post by ekt » Tue Jun 20, 2017 4:10 am

Same problem here. I'm in Italy. never had a problem in four years
Latest issue received is the 'Road Rash' issue. After that, I kept receving emails from Darran telling me 'your number it's on its way' but I don't receive anything physically
I've already wrote to retrogamer@servicehelpline.co.uk. is that the correct address?

I'm quite upset

ekt
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Joined: Sat Jan 11, 2014 12:42 pm

Re: Suddenly having problems receiving new issues! :(

Post by ekt » Wed Jun 28, 2017 4:28 am

Just to let you know that right after this post, I have been contacted by Helen, who managed to send issue 168 which I promptly received few days later.
(I lost 167 apparently due to my fault, by not quickly renewing my sub)

thanks Helen/rg staff

kiwimike
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Re: Suddenly having problems receiving new issues! :(

Post by kiwimike » Fri Jun 30, 2017 9:03 pm

Sorry, I think it's just going to be par for the course as Future deliveries have always been like this, and it looks even worse due to the fact Imagine was so damn good with delivery times. It was rare for an imagine delivery to be longer than a week- seven days from ordering to letterbox. On occasion during peak times like around xmas buildup they could take up to a couple of weeks.
Future, I've bought a few bookazines and issue off them over the years, usually fantasy art. Average was three weeks, but often up to and exceeding a month. You can only assume they have cheaper alternative deliveries, which is a bit annoying if that saving isn't passed on but pocketed.

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Ryan GH
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Location: Perth Australia

Re: Suddenly having problems receiving new issues! :(

Post by Ryan GH » Sat Jul 01, 2017 12:22 pm

I recently had 2 issues of EDGE arrive on the same day. The latest issue and the one before that. I'm still trying to work it out, LOL! :D

NorthWay
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Re: Suddenly having problems receiving new issues! :(

Post by NorthWay » Sun Jul 02, 2017 4:41 pm

My EDGE issues still arrive in pristine condition *knock on wood*, but the latest RGs have been a bit more ruffled and crumpled than usual...

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ely
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Re: Suddenly having problems receiving new issues! :(

Post by ely » Mon Jul 03, 2017 6:46 am

I once had an American Basketball Magazine turn up 14 months after it should have, how that got lost and eventually forwarded on I can't imagine!

thegamesnotoveryet
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Re: Suddenly having problems receiving new issues! :(

Post by thegamesnotoveryet » Tue Jul 04, 2017 10:00 am

So, has anyone in the US received their their Virtua Fighter issue #169 yet?

My #168 never did arrive, but my replacement did, so that was good. So that may be my first non received issue so far, but with how things have been going, I may see it still arrive, I just have no idea when. I'm hoping my 169 arrives in a somewhat normal time frame, but I guess time will tell.

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