Subscriptions Queries

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BrunoFonseca
Posts: 6
Joined: Tue Jan 24, 2006 7:09 pm
Location: Portugal
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Re: Subscriptions Queries

Post by BrunoFonseca » Tue May 11, 2010 2:24 pm

Hi,

I have been a subscriber for Retro Gamer for years, but I cannot seem to be able to renew my subscription.

This is what I am doing:

10 Goto http://www.imaginesubs.co.uk/
20 Click on the existing subscribers link
30 Redirected to https://imagine.subscribeonline.co.uk/login
40 Blank Page

This happens in Internet Explorer 7, Firefox 3.5 and Google Chrome 4.1.

I have already tried filling the form at the imaginesubs website asking for help, but I got no reply at all. I have only one issue left (probably zero right now) and I don't know how to solve this issue.

My reference number is RET 1146.

Can you guys lend me a hand here?

P.S. - Also, why does a subscription to Portugal cost £70 and to the US just £50 (with the classic promotion?). I doubt shipping is cheaper for the U.S.
Regards,
Bruno Fonseca

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Jet Pilot
Posts: 463
Joined: Mon Jun 15, 2009 10:24 pm
Location: Kentucky, USA

Re: Subscriptions Queries

Post by Jet Pilot » Wed May 12, 2010 3:27 pm

BrunoFonseca wrote:Hi,

I have been a subscriber for Retro Gamer for years, but I cannot seem to be able to renew my subscription.

This is what I am doing:

10 Goto http://www.imaginesubs.co.uk/
20 Click on the existing subscribers link
30 Redirected to https://imagine.subscribeonline.co.uk/login
40 Blank Page

This happens in Internet Explorer 7, Firefox 3.5 and Google Chrome 4.1.

I have already tried filling the form at the imaginesubs website asking for help, but I got no reply at all. I have only one issue left (probably zero right now) and I don't know how to solve this issue.

My reference number is RET 1146.

Can you guys lend me a hand here?
That's odd. Is your firewall or anti-virus program blocking the page for some reason?

Try this work-around:

Go to the new subscription page and take out a "new" subscription with all of your currently on-file information (address and e-mail). When the folks who process the sub see that the information matches your current subscriber info, they will treat it as a renewal, not a new sub.

When you receive the confirmation e-mail it should have your current subscriber number. When you log onto the subscriber account page you'll see that it should have been processed as a renewal.

It may be a work-around, but it does work. Barring that, give the folks at Retro Gamer customer service a call at 011 44 1795 592 872. They have always been very helpful with any questions that I have had.

Hope that helps.
PSN ID: JetPiIot (the "L" in pilot is actually a capital "i")

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theMot
Posts: 49
Joined: Sat Sep 06, 2008 9:28 pm
Location: Sydney - Australia

Re: Subscriptions Queries

Post by theMot » Tue Jun 01, 2010 3:19 am

Is anybody still answering emails regarding subscription problems?

I haven't received the last two issues now and have been trying to make contact for nearly a month to no avail. Very annoying!
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Jet Pilot
Posts: 463
Joined: Mon Jun 15, 2009 10:24 pm
Location: Kentucky, USA

Re: Subscriptions Queries

Post by Jet Pilot » Tue Jun 01, 2010 8:55 pm

theMot wrote:Is anybody still answering emails regarding subscription problems?

I haven't received the last two issues now and have been trying to make contact for nearly a month to no avail. Very annoying!
Pick up the telephone. You'll get an answer within two minutes.
PSN ID: JetPiIot (the "L" in pilot is actually a capital "i")

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theMot
Posts: 49
Joined: Sat Sep 06, 2008 9:28 pm
Location: Sydney - Australia

Re: Subscriptions Queries

Post by theMot » Wed Jun 02, 2010 3:23 am

Ok, I got a reply from Amy today. Seems it's all sorted. :)
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theMot
Posts: 49
Joined: Sat Sep 06, 2008 9:28 pm
Location: Sydney - Australia

Re: Subscriptions Queries

Post by theMot » Sat Jun 26, 2010 1:07 am

theMot wrote:Ok, I got a reply from Amy today. Seems it's all sorted. :)

Or so i thought. Still haven't got the missing issues and doesn't look like I will get the new one the way it's looking.

Poor form RG.
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Jet Pilot
Posts: 463
Joined: Mon Jun 15, 2009 10:24 pm
Location: Kentucky, USA

Re: Subscriptions Queries

Post by Jet Pilot » Sun Jun 27, 2010 11:53 pm

theMot wrote:
theMot wrote:Ok, I got a reply from Amy today. Seems it's all sorted. :)

Or so i thought. Still haven't got the missing issues and doesn't look like I will get the new one the way it's looking.

Poor form RG.
My previous advice still stands. If you want an instant answer, give them a telephone call. There's always a very friendly and helpful staff on the other end of the line to help you with any issues that you might have.
PSN ID: JetPiIot (the "L" in pilot is actually a capital "i")

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hydr0x
Posts: 2164
Joined: Mon Jan 07, 2008 1:31 pm
Location: Germany

Re: Subscriptions Queries

Post by hydr0x » Tue Jun 29, 2010 6:35 pm

Jet Pilot wrote:
theMot wrote:
theMot wrote:Ok, I got a reply from Amy today. Seems it's all sorted. :)

Or so i thought. Still haven't got the missing issues and doesn't look like I will get the new one the way it's looking.

Poor form RG.
My previous advice still stands. If you want an instant answer, give them a telephone call. There's always a very friendly and helpful staff on the other end of the line to help you with any issues that you might have.
Dude, ever thought about what that call would cost him, being in Australia an all. Plus, it might not be feasible for people who are not native English speakers. Thus, he's absolutely right, poor form. Their staff should reply, and fast too. He's a subscriber for censored sake, a publisher should treat those well.
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Jet Pilot
Posts: 463
Joined: Mon Jun 15, 2009 10:24 pm
Location: Kentucky, USA

Re: Subscriptions Queries

Post by Jet Pilot » Tue Jun 29, 2010 10:01 pm

hydr0x wrote:Dude, ever thought about what that call would cost him, being in Australia an all. Plus, it might not be feasible for people who are not native English speakers. Thus, he's absolutely right, poor form. Their staff should reply, and fast too. He's a subscriber for censored sake, a publisher should treat those well.
First, it only costs a couple ¢ per minute for overseas calls to most developed nations nowadays. It's not expensive like it used to be many years ago. Here in the US it costs me 2¢ per minute to call the UK and Australia (I have relatives living in both countries, so we call often).

Second, if he's from Australia, I assume that he probably speaks English (I also assume he speaks English because he posted on this board in English and he reads Retro Gamer magazine, which is published in English).

Third, I'm absolutely not disagreeing with the fact that he should get faster customer service to help clear up his subscription problem, regardless of his method of contact. That wasn't my point. My advice was made in order to try and help the guy out and point out something that maybe he hadn't thought of. If he's not getting fast service through one method of communication after multiple attempts, then why not try another?

I have spoken on the telephone with the folks at Retro Gamer customer service when I had a subscription problem about a year ago when I first subscribed and they are a friendly group always ready to help out.
PSN ID: JetPiIot (the "L" in pilot is actually a capital "i")

User avatar
theMot
Posts: 49
Joined: Sat Sep 06, 2008 9:28 pm
Location: Sydney - Australia

Re: Subscriptions Queries

Post by theMot » Wed Jun 30, 2010 3:08 am

Still no answer. . .

I have emailed them several times and they have responded so they obviously know about the problem. They're just doing nothing about.

Might have to give them a call later tonight.
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Subs Executive
Posts: 10
Joined: Mon Apr 19, 2010 5:39 am

Re: Subscriptions Queries

Post by Subs Executive » Wed Jun 30, 2010 7:15 am

Hi theMot,

Sorry to hear you haven't recieved the last couple of issues of Retro Gamer.

If you IM me I will endeavour to sort any issues out asap.

Kind Regards,

Helen



Helen Harding
Subscriptions Executive
Imagine Publishing

t: 01202 586407
e: helen.harding@imagine-publishing.co.uk

Visit www.imaginesubs.co.uk now to subscribe to any Imagine title

Imagine Publishing Ltd - Richmond House - Richmond Hill - Bournemouth - Dorset - BH2 6EZ - www.imagine-publishing.co.uk

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Von Paulus
Posts: 61
Joined: Tue Sep 30, 2008 6:32 pm
Location: Portugal

Re: Subscriptions Queries

Post by Von Paulus » Thu Jul 01, 2010 4:50 pm

theMot wrote:Is anybody still answering emails regarding subscription problems?

I haven't received the last two issues now and have been trying to make contact for nearly a month to no avail. Very annoying!
I had a problem with the last issue, and they prompted me immediately with a replacement.
I've been a subscriber for the last two years and I just renewed it. My personal experience with Imagine Publishing is very positive so far.
But sad to hear about your problem.

spaceman73
Posts: 1
Joined: Thu Jul 29, 2010 2:06 am

Re: Subscriptions Queries

Post by spaceman73 » Thu Jul 29, 2010 2:11 am

Hi,

I have read about special subscription offer for people in the USA before and just wondering if you have any special for people in Australia?
Thanks, Jon

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PubZombie
Posts: 354
Joined: Sat Nov 10, 2007 9:37 am
Location: West Mids UK

Re: Subscriptions Queries

Post by PubZombie » Fri Jul 30, 2010 11:55 am

Hi Guys,
just a note to say my latest copy has not turned up [79]. I am firing Lucy a mail, do you guys still send replacement issues for those lost?
thank you
PZ
The Truth is but a Construct; empowering creator and subjugating consumer... "War is the continuation of 'politik' with the admixture of other means."

binatone; spectrum 48k; vic20; C64; Amiga; Sega MS; N64; GP2X, OpenPandora, IPad 3.

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Dan Hero
Posts: 27
Joined: Mon May 18, 2009 10:54 am
Location: the sunny Italy

Re: Subscriptions Queries

Post by Dan Hero » Tue Aug 03, 2010 3:54 am

I received a mail about renewing my subscription to retro gamer since
I've got 3 issues left.

So I went to www.imaginesubs.co.uk, filled my form and went to
checkout just to discover that there was no paypal payment method,
wich is pretty strange since the imagine website supports paypal.

Now, I use only pre payed credit cards to do online shopping and
paypal is my only option since the renewal checkout doesn't even
support visa electron (I tried).

Is there any other way to renew my subscription now?

Thank you for the support, I already write a mail to the support team btw.
my english may be a little rusty, but my heart's still retro

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