Subscriptions Queries

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Garry
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Re: Subscriptions Queries

Post by Garry » Tue Oct 22, 2013 6:29 am

Hi Carly,
just a quick question about my subscription, which only started this month (I think!).
Living in Ireland but still waiting on issue 121, but its been in the shop last two weeks. my subscription started on the 10th of October, so I wanted to know is issue 121 on the way? or does my sub start with 122?
thanks
garry
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Subs Manager
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Location: Bournemouth

Re: Subscriptions Queries

Post by Subs Manager » Tue Oct 22, 2013 6:42 am

Hi Garry,

Thanks for your message. Please can you private message or email me on carly.archer@imagine-publishing.co.uk and confirm your full name and address? I can then have a look at your account to double check which should be your first issue.

Thanks :)
Carly
Carly Archer
Subscriptions
Imagine Publishing

e: carly.archer@imagine-publishing.co.uk

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videogameobsession
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Re: Subscriptions Queries

Post by videogameobsession » Fri Oct 25, 2013 11:31 pm

Hello,
I've been having trouble contacting customer service through the email address, retrogamer@servicehelpline.co.uk.
I tried sending 3 emails over the last 10 days, from two email accounts and I've only received the automated reply on one of them and with no follow up.

My problem is that I've not received issue #119 (Q*bert cover).

On my first email about not receiving this issue I was told by Mario Cordara that a replacement issue would be shipped out.
I waited until October 2nd (14 days) and replied that it was not received. Then Samantha Empleton said a replacement would be shipped out.
Now it's 20 days later and still nothing has been received at my address.

I've been a subscriber in the US for many years, I really don't want to have a missing issue in my collection.
I have very few problems with receiving mail so this is very worrisome.
I asked for a confirmation of where the replacement was shipped, but again, no reply.

Can you please look into this and reply back to me at spoonman@nycap.rr.com?
I'd really appreciate it.

Also, for the record, I have received the last two issues 120 and 121 on time without and problems.

I love this magazine and have now helped over 25 people sign up so far.

Thanks,
Matt

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Subs Manager
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Location: Bournemouth

Re: Subscriptions Queries

Post by Subs Manager » Mon Oct 28, 2013 11:23 am

Hi Matt,

I have just sent you an email - please let me know if you don't receive it.

Thanks
Carly
Carly Archer
Subscriptions
Imagine Publishing

e: carly.archer@imagine-publishing.co.uk

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videogameobsession
Posts: 8
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Re: Subscriptions Queries

Post by videogameobsession » Mon Oct 28, 2013 10:02 pm

Subs Manager wrote:Hi Matt,

I have just sent you an email - please let me know if you don't receive it.

Thanks
Carly
Hi Carly,
I've received it. Thank you very much.
I look forward to receiving the replacement issue!

Thanks,
Matt

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Charco
Posts: 75
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Location: Ireland

Re: Subscriptions Queries

Post by Charco » Thu Nov 14, 2013 1:27 pm

Hi, I still haven't received my copy.

My email address is ciaranmccarthy1@gmail.com

Charco.

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Subs Manager
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Location: Bournemouth

Re: Subscriptions Queries

Post by Subs Manager » Fri Nov 15, 2013 5:18 am

Hi Charco,

I've just sent you an email :)

Thanks
Carly
Carly Archer
Subscriptions
Imagine Publishing

e: carly.archer@imagine-publishing.co.uk

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dste
Posts: 7097
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Location: Northumberland

Re: Subscriptions Queries

Post by dste » Sat Nov 23, 2013 5:14 am

Would if be cheeky to ask if I could contact someone regarding my Sci-fi Now subscription. :D
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Megamixer wrote:I never find it relaxing! Trying to hold onto my rings and not get hit by things is stressful!

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Subs Manager
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Re: Subscriptions Queries

Post by Subs Manager » Mon Nov 25, 2013 4:51 am

Hi dste,

Not at all, you can contact our Customer Service team on scifinow@servicehelpline.co.uk or give them a call on 0844 844 0245

Thanks :)
Carly
Carly Archer
Subscriptions
Imagine Publishing

e: carly.archer@imagine-publishing.co.uk

dpg50000
Posts: 80
Joined: Tue May 23, 2006 4:15 pm

Re: Subscriptions Queries

Post by dpg50000 » Mon Nov 25, 2013 2:37 pm

Hi,

I'm a long-time RG subscriber, but currently I'm paying £22.50 every 6 months. I've just received an email regarding an offer of £29.99 for 12 issues - http://imagine.subscribeonline.co.uk/al ... Code=XMAS4 - (so a 33% saving on what I'm currently paying).

What's going on there? Why are long-term subscribers paying more?

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RetroBob
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Re: Subscriptions Queries

Post by RetroBob » Mon Nov 25, 2013 5:35 pm

Isn't what you are paying less?
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dpg50000
Posts: 80
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Re: Subscriptions Queries

Post by dpg50000 » Tue Nov 26, 2013 2:19 am

Hi,

I don't think what I'm paying works out less (does quick calculation in head). I pay £45 per year (£22.50 half yearly via Direct Debit)- how many issues does that cover? I suspect 12 or maybe 13.

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Subs Manager
Posts: 164
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Location: Bournemouth

Re: Subscriptions Queries

Post by Subs Manager » Tue Nov 26, 2013 4:30 am

Hi dpg50000,

Thanks for your message.

Can you private message me your name and address details please and I will get someone from our Customer Services department to contact you? If you would like someone to call you let me know the best number to reach you on.

Thanks
Carly
Carly Archer
Subscriptions
Imagine Publishing

e: carly.archer@imagine-publishing.co.uk

dpg50000
Posts: 80
Joined: Tue May 23, 2006 4:15 pm

Re: Subscriptions Queries

Post by dpg50000 » Tue Nov 26, 2013 5:20 am

Hi,

Thanks for the reply. Private Message submitted via the board.

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dste
Posts: 7097
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Location: Northumberland

Re: Subscriptions Queries

Post by dste » Tue Nov 26, 2013 5:57 am

Subs Manager wrote:Hi dste,

Not at all, you can contact our Customer Service team on scifinow@servicehelpline.co.uk or give them a call on 0844 844 0245

Thanks :)
Carly
Will do thanks. :D
Game Over Yeah - My Blog
Game Over Yeah - Facebook
Megamixer wrote:I never find it relaxing! Trying to hold onto my rings and not get hit by things is stressful!

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