Subscriptions Queries

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Grayswandir
Posts: 2
Joined: Thu Oct 13, 2011 4:55 pm

Re: Subscriptions Queries

Post by Grayswandir » Sat Oct 15, 2011 1:20 pm

Customer service was very good, and resolved my subscription problem too - My remaining issues have been credited back.
Looks like it was just a minor snafu.
Still haven't tried the newsstand, still using the old app.

Mousey
Posts: 24
Joined: Thu Oct 13, 2011 4:07 pm

Re: Subscriptions Queries

Post by Mousey » Sat Oct 15, 2011 4:14 pm

Grayswandir wrote:Customer service was very good, and resolved my subscription problem too - My remaining issues have been credited back.
Looks like it was just a minor snafu.
Still haven't tried the newsstand, still using the old app.
I'm glad for you and wishlish, but I've still not had an e-mail, nor has my subscription been sorted.

I'll e-mail them again... :(

[EDIT] After e-mailing again, I decided to call them. The guy I spoke to was very helpful and my problem was swiftly resolved. I have now migrated to the new app (partly because issue 95 still didn't show up in the old one for me), and it all seems to be fine.

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kelp7
Posts: 678
Joined: Wed Mar 29, 2006 3:18 am
Location: East Devon

Re: Subscriptions Queries

Post by kelp7 » Thu Oct 20, 2011 6:24 am

Oops.

My subscription seems to have been due this month (didn't realise that! or had forgotten), the DD has just tried to go out of my bank account and failed. Been a tight month this month arggh. No doubt I'll get charged by my bank for that mistake as well. What happens now? Does another DD instruction happen?

cheers
MZ-80A Secrets
http://mz-80a.com

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ncf1
Posts: 1258
Joined: Fri Sep 24, 2010 2:04 am
Location: Australia

Re: Subscriptions Queries

Post by ncf1 » Sat Oct 29, 2011 2:13 am

anyone got their copy in Australia yet? guessing probably Mon or Tues

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JD!
Posts: 393
Joined: Mon Jul 14, 2008 10:21 am
Location: NSW, Australia
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Re: Subscriptions Queries

Post by JD! » Sat Oct 29, 2011 3:29 am

My copy of #95 arrived last Thursday.
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Jet Pilot
Posts: 463
Joined: Mon Jun 15, 2009 10:24 pm
Location: Kentucky, USA

Re: Subscriptions Queries

Post by Jet Pilot » Sat Nov 05, 2011 3:47 pm

Anyone in the US receive issue 95 yet? I normally receive my copy a week or so after the UK subs receive theirs. It's been 3 weeks now.
PSN ID: JetPiIot (the "L" in pilot is actually a capital "i")

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romeoteknik
Posts: 74
Joined: Sat Nov 21, 2009 2:38 pm
Location: USA
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Re: Subscriptions Queries

Post by romeoteknik » Sat Nov 05, 2011 9:10 pm

I'm in the US and have yet to receive issue #95, hopefully by Monday, otherwise will have to email the team.

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Subs Manager
Posts: 164
Joined: Thu Jan 29, 2009 10:39 am
Location: Bournemouth

Re: Subscriptions Queries

Post by Subs Manager » Thu Nov 10, 2011 4:58 am

romeoteknik wrote:I'm in the US and have yet to receive issue #95, hopefully by Monday, otherwise will have to email the team.
Hi there

Have you received your copy now or is it still AWOL?

thanks

Lucy
Carly Archer
Subscriptions
Imagine Publishing

e: carly.archer@imagine-publishing.co.uk

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Mayhem
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Location: London
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Re: Subscriptions Queries

Post by Mayhem » Thu Nov 10, 2011 10:05 am

A fair few US people over at Digital Press were saying their copies of #95 hadn't turned up yet either, although B&N had gotten it in during the last week.
Lie with passion and be forever damned...

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Jet Pilot
Posts: 463
Joined: Mon Jun 15, 2009 10:24 pm
Location: Kentucky, USA

Re: Subscriptions Queries

Post by Jet Pilot » Fri Nov 11, 2011 12:17 am

Did the box of US-bound copies of #95 slip off the boat? Maybe they'll wash ashore in 15 years in some tropical location. :lol:
PSN ID: JetPiIot (the "L" in pilot is actually a capital "i")

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romeoteknik
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Joined: Sat Nov 21, 2009 2:38 pm
Location: USA
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Re: Subscriptions Queries

Post by romeoteknik » Thu Nov 17, 2011 8:59 pm

Subs Manager wrote:
romeoteknik wrote:I'm in the US and have yet to receive issue #95, hopefully by Monday, otherwise will have to email the team.
Hi there

Have you received your copy now or is it still AWOL?

thanks

Lucy
I finally got my issue after emailing the subscription team.
I also just got issue 96 as well.

Subs Executive
Posts: 10
Joined: Mon Apr 19, 2010 5:39 am

Re: Subscriptions Queries

Post by Subs Executive » Mon Nov 21, 2011 6:20 am

Morning all,

We are currently looking into the delivery of subscriber copies of Retro Gamer and wanted to ask you to let us know when you receive your issue every month.

We would like to track the delivery process over the next three months by sending an email (to anyone willing to assist in this project) when we dispatch their issue and for them to let us know when they receive it.

Please let me know if you would like to be included in this by either PM me your details or emailing me directly
helen.harding@imagine-publishing.co.uk

Thanks,

Helen :)

Helen Harding
Subscriptions Executive
Imagine Publishing

t: 01202 586407
e: helen.harding@imagine-publishing.co.uk

Visit http://www.imaginesubs.co.uk now to subscribe to any Imagine title

Imagine Publishing Ltd - Richmond House - Richmond Hill - Bournemouth - Dorset - BH2 6EZ - http://www.imagine-publishing.co.uk

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Jet Pilot
Posts: 463
Joined: Mon Jun 15, 2009 10:24 pm
Location: Kentucky, USA

Re: Subscriptions Queries

Post by Jet Pilot » Tue Nov 22, 2011 11:30 am

I'm in. PM sent.
PSN ID: JetPiIot (the "L" in pilot is actually a capital "i")

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hydr0x
Posts: 2164
Joined: Mon Jan 07, 2008 1:31 pm
Location: Germany

Re: Subscriptions Queries

Post by hydr0x » Mon Dec 05, 2011 4:32 am

About friggin time, the delivery times are atrocious, I'm in.
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Dr. Spankenstein
Posts: 2
Joined: Sun Aug 22, 2010 10:58 am

Re: Subscriptions Queries

Post by Dr. Spankenstein » Fri Dec 09, 2011 4:12 pm

Is there any chance of the other bookazines coming to the Retro Gamer app any time soon?

In other words:

Retro Gamer Collection Vol. 4
Retro Gamer Collection Vol. 3
Retro Gamer Collection Vol. 2
Retro Gamer Collection Vol. 1

Thank you.

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