Subscriptions Queries

Stevearcade · Post by **Stevearcade** » Tue Jun 02, 2015 10:51 am

Subs Manager wrote:Hi Steve,

Sorry to hear you haven't received your recent issue. PM me your details and I'll pop one in the post for you

Thanks,

Helen

Hi Helen,

Magazine received. Many thanks

Whatzername · Post by **Whatzername** » Fri Jun 05, 2015 7:31 am

Subs Manager wrote:Hi Christoffer,

Sorry to hear your magazines have arrived damaged.

Please Private Message or email carly.archer@imagine-publishing.co.uk with your name and address details and we'll arrange replacements for you : )

Thanks
Carly

Got the replacements a couple of days ago. Thank you very much for the quick help!

rolan · Post by **rolan** » Wed Jun 17, 2015 7:52 am

Hi what's the procedure from switching from a UK subscription to an Irish based one? - thanks

Subs Manager · Post by **Subs Manager** » Wed Jun 17, 2015 12:33 pm

Hi rolan,

Please can you email all your details to retrogamer@servicehelpline.co.uk

They'll be able to take your change of address, advise which issue it will take affect from and if there will be a price difference.

Thanks
Carly

ny152 · Post by **ny152** » Tue Jun 30, 2015 6:23 am

My copy of this months issue, 143, never turned up in the post. I've just had an email reply from customer service saying no more issues are available so they'll extend my subscription by a month.

Apart from leaving me a couple of pounds out of pocket as I'll have to buy this months off the newstand at the regular price it seems pretty unusual to have no copies of the current issue available for instances of missing subscriber copies. Any chance of finding one hiding in a corner of the office somewhere?

Subs Manager · Post by **Subs Manager** » Tue Jun 30, 2015 12:30 pm

Hi ny52,

Thanks for your message, sorry issue 143 didn't arrive.

We do order extra copies of Retro Gamer each month in case of damages and missing copies as we know a lot of our subscribers are collectors. Our Customer Service team should always double check with us first to see if we have any but it doesn't sound like they have in this case - apologies for this. I'll re-brief the team.

We do have some extra copies, please PM your name and address and I'll arrange for a copy to be sent out

Thanks
Carly

ny152 · Post by **ny152** » Tue Jun 30, 2015 7:36 pm

Thanks Carly, good to know your on the case! I've sent you a PM

Whatzername · Post by **Whatzername** » Thu Jul 30, 2015 8:38 am

Hi Carly,

I haven't got my copies of gamesTM 163 and Retro Gamer 144 yet. It have never taken two weeks before for me to recieve them, but maybe that's not so unsual.

And btw... Thanks for the information about extra copies Carly. Great to know

Subs Manager · Post by **Subs Manager** » Fri Jul 31, 2015 6:01 am

Hi Whatzername,

I've PM'd you

Thanks
Carly

psj3809 · Post by **psj3809** » Thu Sep 10, 2015 3:14 am

What's happened to the latest issue? Subscribers haven't had it early as I don't think people have received it yet (no threads) and its now available on newstand (normally that's when it's available to non Subscribers)

Timothy Redux · Post by **Timothy Redux** » Thu Sep 10, 2015 6:17 am

psj3809 wrote:What's happened to the latest issue? Subscribers haven't had it early as I don't think people have received it yet (no threads) and its now available on newstand (normally that's when it's available to non Subscribers)

haven't had my RG issue yet (or my Games TM which usually comes on the same day as RG - which makes me think this is postal related maybe)

Subs Manager · Post by **Subs Manager** » Thu Sep 10, 2015 6:28 am

Hi psj3809,

Subscriber copies were all posted as normal and should be landing on doormats this week. If you are based in the UK we ask you to allow up to a week for delivery so if your copy hasn't arrived by next Tuesday do let me know. For overseas we ask you to allow an extra week.

Thanks
Carly

psj3809 · Post by **psj3809** » Thu Sep 10, 2015 6:38 am

Subs Manager wrote:Hi psj3809,

Subscriber copies were all posted as normal and should be landing on doormats this week. If you are based in the UK we ask you to allow up to a week for delivery so if your copy hasn't arrived by next Tuesday do let me know. For overseas we ask you to allow an extra week.

Thanks
Carly

No worries, reckon its something to do with the distribution centre as no one else seems to have had their copies yet and we normally get it a fair few days before it hits the App or in shops.

The Laird · Post by **The Laird** » Thu Sep 10, 2015 1:23 pm

How come the new issue of RG is in the shops but us subscribers haven't got it yet

We always get it at least a few days early.

Subs Manager · Post by **Subs Manager** » Fri Sep 11, 2015 5:04 am

Hi All,

Retro Gamer issue 146 subs copies were posted on Monday as normal from our mailing house with no reported issues or delays so it’s not clear why they haven’t yet arrived.

To help us understand whether this is a localised problem, if you are in the UK and haven’t yet received your copy please can you email your full name and address to carly.archer@imagine-publishing.co.uk

I can then look into whether it appears to be a local or more widespread problem, I’ll keep you posted.

Thanks for your patience.

Carly

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