Tracking lateness

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Boulder
Posts: 121
Joined: Tue Oct 22, 2013 1:30 pm

Re: Tracking lateness

Post by Boulder » Sat May 16, 2020 3:35 pm

I got an email on Thursday stating that issue 208 will be sent out normally to subscribers. No info when 206-7 will be sent though.

Weblaus
Posts: 237
Joined: Thu Feb 02, 2006 1:01 pm
Location: Germany

Re: Tracking lateness

Post by Weblaus » Sun May 17, 2020 4:49 am

Boulder wrote:
Sat May 16, 2020 3:35 pm
I got an email on Thursday stating that issue 208 will be sent out normally to subscribers. No info when 206-7 will be sent though.
I know two fellow German subscrivers who also got that email (and who had no idea 206 and 207 weren't sent out), while I did not so far - I wonder whiy it is apparently so difficult to send such a trather important peice of information to everyone? Especially since I usually find an annoying "save money with our great offers"-ad from Future in my inbox every one or two days, but clearly these are more important...

206/207 supposedly will be sent "as soon as we can do so safely" - I would think when it's possible for 208 to go out in a few weeks, that should qualify as safe then? Then again, 205 took just 6 weeks from the UK to Germany in my case, so I'm not putting much faith in all of that.

On a related note, I received a snail mail paper letter from Future just yesterday with the standard "your subscription is in danger of running out in 3 months, renew it NOW!!" nag (for Edge in that case) dated from May 8th, posted via Royal Mail. Funny how that works just as usual, but delivering stuff already paid for can't be arranged for months...

Boulder
Posts: 121
Joined: Tue Oct 22, 2013 1:30 pm

Re: Tracking lateness

Post by Boulder » Sun May 17, 2020 7:23 am

Weblaus wrote:
Sun May 17, 2020 4:49 am
On a related note, I received a snail mail paper letter from Future just yesterday with the standard "your subscription is in danger of running out in 3 months, renew it NOW!!" nag (for Edge in that case) dated from May 8th, posted via Royal Mail. Funny how that works just as usual, but delivering stuff already paid for can't be arranged for months...
Maybe those are actually sent directly from the UK while the magazines are shipped to who knows where and shipped to subscribers from there.

Weblaus
Posts: 237
Joined: Thu Feb 02, 2006 1:01 pm
Location: Germany

Re: Tracking lateness

Post by Weblaus » Sun May 17, 2020 8:45 am

Boulder wrote:
Sun May 17, 2020 7:23 am
Maybe those are actually sent directly from the UK while the magazines are shipped to who knows where and shipped to subscribers from there.
I am aware of that and yes, the letter was sent from the UK (that's why I mentioned Royal Mail). And I get that subs are sent differently, but I'd still expect a somewhat decent service instead of getting the "just wait until it's comfortable enough for us to do something about it" treatment.

Ever since Future decided to screw around with international delivery (basically right when they acquired Retro Gamer), I've kept track on the various ways issues and letters arrive here:

- stupid re-neweal mails and similar ad stuff: always from the UK, always at worst taking one week or so.
- single issue orders: can take a while to be dispatched (had everything from next day to 3 weeks later), usually were sent from the UK, but since March or April they seem to get routed through France (French Post) - arrival time sp far still mostly between 5-9 days after dispatch.
- subcriptions: routing has changed numerous times over the years, I've seen amongst others Austria, Czech Republic and Hungary mail notices. But for a good while now, delivery in Germany actually is routed through a German redistribution service - and STILL it more often than not takes between 3-6 (!) weeks to show up and seems to vary widely within the country for some reason.

So to sum up: The thing customers need least (especially if they have their emails in the system anyway) gets most priority and the one thing that should have at least a decent level of service attached (after all, subscribers have spent a decent amount of money upfront) Future basically doesn't give a poop about, at least for international customers these days. They used to be much better aboout this, but that has changed years ago.

NorthWay
Posts: 1588
Joined: Thu Dec 08, 2005 11:02 am
Location: Grimstad, Norway

Re: Tracking lateness

Post by NorthWay » Wed May 20, 2020 4:58 pm

Oh, and my "Re-sub EDGE now!" letter was dated 8th May and came here the 19th. Sent by air mail and everything (yeah, they have their priorities worked out).
Apart from not being on sale in my newsagent for years, the over-the-counter price is 2-3x the cost of a sub.

Weblaus
Posts: 237
Joined: Thu Feb 02, 2006 1:01 pm
Location: Germany

Re: Tracking lateness

Post by Weblaus » Fri May 22, 2020 12:47 pm

Issue #207 arrived today, routed through France - obviously not the "we'll send it to you later, promise!" subs copy, but a single issue ordered last Thursday and shipped on Frida, I believe.

Seems like for once being an international buyers has its advantages, as UK readers seem to wait two weeks or longer for some strange reason.

Anyway, I wish my regular subs would arrive even remotely this fast...

rinzwind
Posts: 14
Joined: Sun Oct 18, 2009 6:35 am

Re: Tracking lateness

Post by rinzwind » Sat May 23, 2020 1:23 pm

Maybe for Asia they got them out in plane passenger suitcases... no idea why they cant be delivered at this time. It would explain why it normally takes a month or so to arrive.

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