Search found 164 matches

by Subs Manager
Fri Jun 06, 2014 4:23 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42998

Re: Subscriptions Queries

Hi Andy,

Glad to hear it has arrived, happy reading!

Thanks :)
Carly
by Subs Manager
Tue Jun 03, 2014 11:05 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42998

Re: Subscriptions Queries

Hi Andy,

I've just replied to your email : )

Thanks
Carly
by Subs Manager
Thu May 29, 2014 4:11 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42998

Re: Subscriptions Queries

Hi Flatapex,

Sorry to hear your copy hasn't arrived. Hopefully the replacement will arrive soon but if you have any further problems just drop me an email carly.archer@imagine-publishing.co.uk

Thanks
Carly
by Subs Manager
Fri May 09, 2014 4:14 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42998

Re: Subscriptions Queries

Hi Charco,

No worries, glad I could help :D

Carly
by Subs Manager
Thu May 01, 2014 4:16 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42998

Re: Subscriptions Queries

Hi Charco,

Does your copy normally take this long to arrive? If not, feel free to send me an email with your details on and I can arrange a replacement for you.

carly.archer@imagine-publishing.co.uk

Thanks
Carly
by Subs Manager
Mon Apr 28, 2014 5:32 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42998

Re: Subscriptions Queries

Hi All,

I'm really sorry for the lack of replies from me of late, for some reason I haven't been receiving the notifications to let me know of new posts :(

For those of you who have emailed me I have replied but if you are still awaiting a response, let me know.

Thanks
Carly :)
by Subs Manager
Wed Jan 08, 2014 9:18 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42998

Re: Subscriptions Queries

Hi All, Due to a power cut at our printers all subscriber copies of Retro Gamer issue 124 will arrive a day or two late. If you are in the UK your copy should arrive tomorrow or Friday but if hasn't arrived by early next week please let me know. Overseas subscribers can expect their copy to arrive a...
by Subs Manager
Tue Nov 26, 2013 4:30 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42998

Re: Subscriptions Queries

Hi dpg50000,

Thanks for your message.

Can you private message me your name and address details please and I will get someone from our Customer Services department to contact you? If you would like someone to call you let me know the best number to reach you on.

Thanks
Carly
by Subs Manager
Mon Nov 25, 2013 4:51 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42998

Re: Subscriptions Queries

Hi dste,

Not at all, you can contact our Customer Service team on scifinow@servicehelpline.co.uk or give them a call on 0844 844 0245

Thanks :)
Carly
by Subs Manager
Fri Nov 15, 2013 5:18 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42998

Re: Subscriptions Queries

Hi Charco,

I've just sent you an email :)

Thanks
Carly
by Subs Manager
Thu Nov 14, 2013 4:54 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Cracked / Torn Spines
Replies: 42
Views: 3263

Re: Cracked / Torn Spines

Hi Timothy Lumsden,

I'm sorry to hear your copy has arrived damaged too :(

If you would like a replacement issue please email me on carly.archer@imagine-publishing.co.uk If you are able to also send me some photos of the damage that would be much appreciated.

Thanks
Carly
by Subs Manager
Wed Nov 13, 2013 9:06 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Cracked / Torn Spines
Replies: 42
Views: 3263

Re: Cracked / Torn Spines

Hi Imhotep, I'm really sorry to hear that you have received a damaged copy of Retro Gamer this month, I am still waiting for a response from our Mailing House to see if they can offer any explanation for the spine damage. If you would like a replacement copy please email carly.archer@imagine-publish...
by Subs Manager
Fri Nov 08, 2013 5:19 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Cracked / Torn Spines
Replies: 42
Views: 3263

Re: Cracked / Torn Spines

Hi Findon,

I was forwarded your email with the photos by our Customer Service team which is how I found this thread!

We have passed your photos on to the mailing house for them to investigate so we're just waiting to hear back. I'll keep you posted.

Thank you
Carly
by Subs Manager
Thu Nov 07, 2013 11:24 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Cracked / Torn Spines
Replies: 42
Views: 3263

Re: Cracked / Torn Spines

Hi All, I'm Carly, I work in the subscriptions department for Retro Gamer and I have just been reading through this thread. It's really disappointing to hear that so many of you are receiving your magazines damaged, we do understand that some will inevitably get damaged in the post but this sounds l...
by Subs Manager
Mon Oct 28, 2013 11:23 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42998

Re: Subscriptions Queries

Hi Matt,

I have just sent you an email - please let me know if you don't receive it.

Thanks
Carly