Search found 164 matches

by Subs Manager
Mon Nov 10, 2014 8:44 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42946

Re: Subscriptions Queries

Hi flatapex,

Sure, PM your name and address details and I'll reply with your WEB ID :)

Carly
by Subs Manager
Mon Nov 10, 2014 5:00 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42946

Re: Subscriptions Queries

Hi markopoloman,

If you PM your name and address I can reply with your WEB ID :)

Unfortunately we're currently unable to amend the password for the Account log in :(

Carly
by Subs Manager
Fri Nov 07, 2014 6:04 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42946

Re: Subscriptions Queries

Hi All, We've had a few subscribers asking if they can renew using our Christmas offer so I thought I'd post my reply in this thread too :) .... Our Christmas offer is available to existing subscribers too, if you wish to renew using the Christmas offer you can either; 1. Visit http://www.imaginesub...
by Subs Manager
Fri Nov 07, 2014 6:00 am
Forum: Retro Gamer Mag & Site Feedback
Topic: On New Subsribers Offers
Replies: 11
Views: 984

Re: On New Subsribers Offers

Hi All, Our Christmas offer is available to existing subscribers too, if you wish to renew using the Christmas offer you can either; 1. Visit http://www.imaginesubs.co.uk/myaccount and log in using your WEB ID and enter offer code XMAS141 for UK or XMAS149 for overseas. 2. Call 0844 848 8412 UK and ...
by Subs Manager
Wed Oct 29, 2014 6:42 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42946

Re: Subscriptions Queries

Hi Romeo,

I've sent you a private message.

Thanks
Carly
by Subs Manager
Thu Oct 16, 2014 10:13 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42946

Re: Subscriptions Queries

Hi Hiro, That's odd. It's normally printed on the line above your name, there should be a few numbers then a forward slash and your WEB ID should be after that. If not, drop me an email carly.archer@imagine-publishing.co.uk with your name and address details and I will send over your WEB ID so you c...
by Subs Manager
Wed Sep 17, 2014 5:14 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42946

Re: Subscriptions Queries

Hi Romeo,

I'm sorry your magazine has arrived damaged, I will pop a replacement copy in the post to you today.

Can you tell me if the packaging it arrived in was damaged please? I'm just trying to work out if it was damaged in the post or before it left the printers.

Thanks :)
Carly
by Subs Manager
Tue Sep 09, 2014 12:31 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42946

Re: Subscriptions Queries

Hi Rolan,

Please can you email your name and address details and I can look into that for you? My email address is carly.archer@imagine-publishing.co.uk

Thanks :)
Carly
by Subs Manager
Fri Aug 22, 2014 5:41 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42946

Re: Subscriptions Queries

Hi Boulder, I'm sorry that you've been receiving emails that are promoting UK offers. Unfortunately at the moment we don't have a way of knowing which newsletter subscribers are UK based and which are overseas so we can't send dedicated emails depending on your location. Although the emails we send ...
by Subs Manager
Mon Aug 11, 2014 9:55 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42946

Re: Subscriptions Queries

Hi findon, Whilst I can't take any credit for the magazine :lol: I am glad to hear how much you enjoy reading it each month :) I'm really sorry that load 132 has arrived so badly damaged. Please can you email photos of the mag and the bag it came in if you still have it (to show whether it's been da...
by Subs Manager
Mon Aug 11, 2014 4:50 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42946

Re: Subscriptions Queries

Hi look at it sideways, To ensure you receive issue 134 you would need to let us know your new address by the 22nd September. Issue 134 should arrive with you around the 8th October, or during the week commencing the 13th October if you are overseas. To change your address you can email retrogamer@s...
by Subs Manager
Thu Jul 31, 2014 6:34 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42946

Re: Subscriptions Queries

Hi misfitskater6, I'm sorry to hear you have had trouble renewing your subscription online. Your best bet would be to email our Customer Service team as they will be able to process your renewal and take payment etc. If you email them with your name & address details, magazine title(s) and the promo...
by Subs Manager
Tue Jul 08, 2014 5:01 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42946

Re: Subscriptions Queries

Hi All, I've just been made aware of half a dozen subscribers (mainly in Germany) who haven't received their copy of issue 130 yet. All copies of issue 130 were posted out on time and via the normal method so they should have arrived ok but I am looking into what's happened to them to try and ensure...
by Subs Manager
Tue Jul 08, 2014 4:53 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Issue 130
Replies: 74
Views: 4014

Re: Issue 130

Hi All, I'm Carly, I work in the subscription dept for Retro Gamer. I can see that some of you have not received issue 130 yet :( All copies were posted out on time and via the usual method so they should have arrived as normal. However, it does appear that there has been a problem with some of the ...
by Subs Manager
Wed Jul 02, 2014 7:22 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 42946

Re: Subscriptions Queries

Hi Charco,

I've sent you an email :)

Thanks
Carly