Retro Gamer forum

Hi Treguard,

We've had confirmation that issue 149 was posted out on time and UK copies seem to have arrived by the 26th November.

Please can you private message or email your name and address so I can look into it for you?

Thanks
Carly

Hi Charco, No need to cancel your current subscription, you can renew your subscription now using the Christmas offer. This will add the next 12 issues onto the end of your current subscription. Simply log in here www.imaginesubs.co.uk/myaccount using your Web ID and click the green 'renewal' button...

Hi dpg50000, Our Christmas offer is available to our existing subscribers too, if you wish to renew your credit card subscription now using the Christmas offer you can either; 1. Visit http://www.imaginesubs.co.uk/myaccount simply log-in using your WEB ID and enter offer code XMAS154E when prompted ...

Hi skinny,

Please can you private message or email your name and address details? I'll check your account to see if issue 147 was posted out ok and then I can arrange for a replacement to be mailed.

Thanks
Carly

Hi All, Thanks for your patience whilst we’ve been trying to get to the bottom of why some of our subscriber copies have been arriving late. Royal Mail have now confirmed that issue 147 was affected by a 24-hour delay which explains why some copies arrived late. Unfortunately it is still not clear w...

Hi All, Thanks to those that have been in contact. Please accept our apologies for the delay on the arrival on some of the subscriber copies over the last two issues. Our production and mailing process has not changed and we are getting confirmation of postage as we always have done. Please be assur...

Hi psj3809, Thanks for your message, unfortunately we couldn't find any good reason why a handful of subs copies were arriving late last month, they were posted on time and we couldn't identify an issue relating to a certain postcode or county. In regards to this month's issue, I have just double ch...

Hi slacey1070,

Please email your old and new address details to our customer service team at imaginesubs@servicehelpline.co.uk who will be able to help with this

Thanks
Carly

Hi The Laird,

Sorry to hear your copy hasn't arrived

PM me your address and I'll pop a replacement in the post for you

Thanks!

Hi All, Thanks to everyone that has emailed their address, it doesn't appear to be a localised issue. A lot of subscriber copies have arrived since my last post, if you are in the UK and your copy hasn’t arrived by Tuesday please email me carly.archer@imagine-publishing.co.uk Thanks for your continu...

Hi All, Retro Gamer issue 146 subs copies were posted on Monday as normal from our mailing house with no reported issues or delays so it’s not clear why they haven’t yet arrived. To help us understand whether this is a localised problem, if you are in the UK and haven’t yet received your copy please...

Hi All, Retro Gamer issue 146 subs copies were posted on Monday as normal from our mailing house with no reported issues or delays so it’s not clear why they haven’t yet arrived. To help us understand whether this is a localised problem, if you are in the UK and haven’t yet received your copy please...

Hi psj3809,

Subscriber copies were all posted as normal and should be landing on doormats this week. If you are based in the UK we ask you to allow up to a week for delivery so if your copy hasn't arrived by next Tuesday do let me know. For overseas we ask you to allow an extra week.

Thanks
Carly

Hi Whatzername,

I've PM'd you

Thanks
Carly

Hi ny52, Thanks for your message, sorry issue 143 didn't arrive. We do order extra copies of Retro Gamer each month in case of damages and missing copies as we know a lot of our subscribers are collectors. Our Customer Service team should always double check with us first to see if we have any but i...