Search found 164 matches

by Subs Manager
Fri Dec 04, 2015 4:28 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 41125

Re: Subscriptions Queries

Hi Treguard,

We've had confirmation that issue 149 was posted out on time and UK copies seem to have arrived by the 26th November.

Please can you private message or email your name and address so I can look into it for you?

Thanks :)
Carly
by Subs Manager
Fri Nov 13, 2015 4:24 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 41125

Re: Subscriptions Queries

Hi Charco, No need to cancel your current subscription, you can renew your subscription now using the Christmas offer. This will add the next 12 issues onto the end of your current subscription. Simply log in here www.imaginesubs.co.uk/myaccount using your Web ID and click the green 'renewal' button...
by Subs Manager
Wed Nov 11, 2015 10:13 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 41125

Re: Subscriptions Queries

Hi dpg50000, Our Christmas offer is available to our existing subscribers too, if you wish to renew your credit card subscription now using the Christmas offer you can either; 1. Visit http://www.imaginesubs.co.uk/myaccount simply log-in using your WEB ID and enter offer code XMAS154E when prompted ...
by Subs Manager
Mon Nov 02, 2015 4:18 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 41125

Re: Subscriptions Queries

Hi skinny,

Please can you private message or email your name and address details? I'll check your account to see if issue 147 was posted out ok and then I can arrange for a replacement to be mailed.

Thanks
Carly :)
by Subs Manager
Wed Oct 14, 2015 12:07 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 41125

Re: Subscriptions Queries

Hi All, Thanks for your patience whilst we’ve been trying to get to the bottom of why some of our subscriber copies have been arriving late. Royal Mail have now confirmed that issue 147 was affected by a 24-hour delay which explains why some copies arrived late. Unfortunately it is still not clear w...
by Subs Manager
Fri Oct 09, 2015 7:32 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 41125

Re: Subscriptions Queries

Hi All, Thanks to those that have been in contact. Please accept our apologies for the delay on the arrival on some of the subscriber copies over the last two issues. Our production and mailing process has not changed and we are getting confirmation of postage as we always have done. Please be assur...
by Subs Manager
Thu Oct 08, 2015 7:54 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 41125

Re: Subscriptions Queries

Hi psj3809, Thanks for your message, unfortunately we couldn't find any good reason why a handful of subs copies were arriving late last month, they were posted on time and we couldn't identify an issue relating to a certain postcode or county. In regards to this month's issue, I have just double ch...
by Subs Manager
Tue Sep 29, 2015 7:47 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 41125

Re: Subscriptions Queries

Hi slacey1070,

Please email your old and new address details to our customer service team at imaginesubs@servicehelpline.co.uk who will be able to help with this :)

Thanks
Carly
by Subs Manager
Mon Sep 14, 2015 9:45 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 41125

Re: Subscriptions Queries

Hi The Laird,

Sorry to hear your copy hasn't arrived :(

PM me your address and I'll pop a replacement in the post for you

Thanks!
by Subs Manager
Fri Sep 11, 2015 8:22 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 41125

Re: Subscriptions Queries

Hi All, Thanks to everyone that has emailed their address, it doesn't appear to be a localised issue. A lot of subscriber copies have arrived since my last post, if you are in the UK and your copy hasn’t arrived by Tuesday please email me carly.archer@imagine-publishing.co.uk Thanks for your continu...
by Subs Manager
Fri Sep 11, 2015 5:05 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Retro Gamer Sneak Peek 146
Replies: 18
Views: 861

Re: Retro Gamer Sneak Peek 146

Hi All, Retro Gamer issue 146 subs copies were posted on Monday as normal from our mailing house with no reported issues or delays so it’s not clear why they haven’t yet arrived. To help us understand whether this is a localised problem, if you are in the UK and haven’t yet received your copy please...
by Subs Manager
Fri Sep 11, 2015 5:04 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 41125

Re: Subscriptions Queries

Hi All, Retro Gamer issue 146 subs copies were posted on Monday as normal from our mailing house with no reported issues or delays so it’s not clear why they haven’t yet arrived. To help us understand whether this is a localised problem, if you are in the UK and haven’t yet received your copy please...
by Subs Manager
Thu Sep 10, 2015 6:28 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 41125

Re: Subscriptions Queries

Hi psj3809,

Subscriber copies were all posted as normal and should be landing on doormats this week. If you are based in the UK we ask you to allow up to a week for delivery so if your copy hasn't arrived by next Tuesday do let me know. For overseas we ask you to allow an extra week.

Thanks
Carly
by Subs Manager
Fri Jul 31, 2015 6:01 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 41125

Re: Subscriptions Queries

Hi Whatzername,

I've PM'd you :)

Thanks
Carly
by Subs Manager
Tue Jun 30, 2015 12:30 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriptions Queries
Replies: 563
Views: 41125

Re: Subscriptions Queries

Hi ny52, Thanks for your message, sorry issue 143 didn't arrive. We do order extra copies of Retro Gamer each month in case of damages and missing copies as we know a lot of our subscribers are collectors. Our Customer Service team should always double check with us first to see if we have any but i...