Search found 277 matches

by Weblaus
Thu Oct 29, 2020 4:49 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Tracking lateness
Replies: 452
Views: 27005

Re: Tracking lateness

So with #213 hitting stores today, I still haven't received #212 because Germany is so far away from the UK that four weeks is just not enough time to reach it. Yet meanwhile, people living around 30-40 miles east of my home got it last Wednesday - but then again, that was what usually happened befo...
by Weblaus
Mon Oct 26, 2020 3:22 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: Tracking lateness
Replies: 452
Views: 27005

Re: Tracking lateness

Yes I emailed help@magazinesdirect.com the same email that I sent to you. All I have received thus far is a canned response. Ah yes, that canned response is well known by now... completely disregarding any specifics you have mentioned and of course the claim that they're working through blacklog wo...
by Weblaus
Sat Oct 24, 2020 7:10 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Tracking lateness
Replies: 452
Views: 27005

Re: Tracking lateness

So aside from NorthWay, who has an established track record of being the only non-UK subscriber who does get his copy in a reasonable timeframe more often than not, I've been informed that subscription copies of 212 have started to show up in Germany as well which the first known sighting confirmed ...
by Weblaus
Sat Oct 24, 2020 7:04 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscription help
Replies: 24
Views: 2414

Re: Subscription help

I have been a subscriber for a while but I never received issue 200 and magazinesdirect have been little helpful in replacing it. I realized that I was missing it a little late, unfortunately, as I was preparing to fill a binder in july and at that time was just outside the normal replacement perio...
by Weblaus
Wed Oct 07, 2020 4:12 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: Issue 212
Replies: 57
Views: 865

Re: Issue 212

The person from Magazines Direct that I spoke to on the phone asked me to email them a screenshot of the PayPal transaction for my single issue order as well as the order confirmation email. Did you happen to pay by PayPal? If so it might be an idea to email Magazines Direct a screenshot of the rel...
by Weblaus
Sun Oct 04, 2020 3:47 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: Issue size
Replies: 29
Views: 682

Re: Issue size

Not knocking the forum, but the in-house RG staff tend to deal with the same questions that are asked on here on Twitter. And to be honest, as the numbers on the forum continue to decline I can only imagine you'll hear less from them on here and not more. Well... especially since there's so little ...
by Weblaus
Sun Oct 04, 2020 3:16 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: Issue 212
Replies: 57
Views: 865

Re: Issue 212

I was told that some single issue orders that were made in September - including one of mine - weren't processed, although payment was taken. Magazines Direct are now working through these to make sure people get what they ordered, but as you can imagine there's something of a backlog. And single i...
by Weblaus
Sat Oct 03, 2020 6:57 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: Issue size
Replies: 29
Views: 682

Re: Issue size

The fact that no one from the magazine has commented makes me believe they have no intention of increasing the page count back to how it was before. Well I'm a regular freelance writer for the magazine and I posted earlier to say that it should be back to normal size from issue 214. That said, mayb...
by Weblaus
Sat Oct 03, 2020 6:43 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: Issue 212
Replies: 57
Views: 865

Re: Issue 212

I actually got a reply this Friday to a complaint sent on on the 10th September... sort of. Because it was the most lazy copy-and-paste "apology" imaginable, telling me they're sorry for the delay, that my problem might be resolved on the website (nope) and if I still require assistance, I should se...
by Weblaus
Fri Oct 02, 2020 11:32 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Issue 212
Replies: 57
Views: 865

Re: Issue 212

With this being the first issue being sent since the new website has launched, I'm prepared to everything imaginable going wrong. In my account it does have a checkmark as "delivered" (obviously not true, maybe saying "dispatched" would be more believable at least), I haven't received any related em...
by Weblaus
Thu Sep 24, 2020 6:32 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: MyFavouriteMagazines is gone
Replies: 19
Views: 665

Re: MyFavouriteMagazines is gone

gienekk wrote:
Wed Sep 23, 2020 6:37 am
This is just extremely chaotic and it looks like nobody knows anything and/or provide false information.
Truer words have never been spoken.

But it is fascinating how Future always manages to find a way to make things worse instead of better with each change.
by Weblaus
Tue Sep 22, 2020 7:32 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Issue 211
Replies: 34
Views: 872

Re: Issue 211

Issue 211 arrived in my part of Germany today - which is surprisingly fast, usually it takes up to two weeks longer. But of course the big advert still points to MFM.co.uk and the subscriber number on the address label also still is the old 10-digit one - not helpful at all for the new website or co...
by Weblaus
Sat Sep 19, 2020 5:22 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: MyFavouriteMagazines is gone
Replies: 19
Views: 665

Re: MyFavouriteMagazines is gone

Posting from the US. I have not received an issue since 205 I can't sign up at the new site because it says i need to know my 8 digit subscription code. I never needed it at the old site since it used my email to login. I have no way to find out my sub # since nobody will return by emails I have be...
by Weblaus
Wed Sep 16, 2020 3:09 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: Issue 211
Replies: 34
Views: 872

Re: Issue 211

Got back my first reply from the new (?) customer service... on an inquiry of what happened with a single issue order (for Edge, which I have not subscribed to anymore) that had the order confirmation attached: - they told me thex could find a single issue subscription (what?) in their system - aske...
by Weblaus
Mon Sep 14, 2020 7:46 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Issue 211
Replies: 34
Views: 872

Re: Issue 211

My last subscription (206-211) has been purchased with the 8bit controller promotional gift (bonus URL) and it should be ongoing. However, with current situation I'm not able to check when (or if) they will charge my account for the renewal. It's 14th of September and the subscription details page ...