Search found 13 matches

by BenyoBoy
Sat Mar 17, 2018 2:07 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Tracking lateness
Replies: 276
Views: 7256

Re: Tracking lateness

Reasonably pleasant surprise: Issue #178 arrived today in Germany, so it's taken only three weeks since the store date - obviously still way too slow, but at least this times it's here before the next issue is out. Postage label says that this time it was routed through Budapest, Hungary... Oh, tha...
by BenyoBoy
Mon Mar 05, 2018 1:06 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: Tracking lateness
Replies: 276
Views: 7256

Re: Tracking lateness

I haven't checked if the option is actually available for Hungary, but if it is: Have you considered ordering the newer issues from the official website, i.e. My Favourite Magazines as an alternative? I can understand that basically giving Future even more money despite them screwing up is not the ...
by BenyoBoy
Thu Mar 01, 2018 9:56 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: Tracking lateness
Replies: 276
Views: 7256

Re: Tracking lateness

From reading the posts above a lot of people are still waiting for even older issues of their subscriptions. I hope you will agree that the situation with overseas subscriptions has become unacceptable. Can you keep us updated what measures are being taken to resolve the underlying problems? I don'...
by BenyoBoy
Thu Mar 01, 2018 11:25 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Tracking lateness
Replies: 276
Views: 7256

Re: Tracking lateness

Hungary calling, not a single mag arrived since Issue 175, still waiting... And no, I don't expect to get a refund or anything, because I'm that censored hopeless here. I just want to know how much money should I waste on eBay AND on the official subscription as well to be 100% sure I get some paper...
by BenyoBoy
Sun Nov 12, 2017 1:42 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Retro Gamer Issue 154
Replies: 50
Views: 2340

Re: Retro Gamer Issue 154

Image
by BenyoBoy
Mon Oct 23, 2017 1:37 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriber since 2012, really close to cancel it
Replies: 20
Views: 709

Re: Subscriber since 2012, really close to cancel it

Thanks for the reply BenyoBoy, Next month I will be able to shed a bit more light on the issue regarding the damaged copies. However, the plan is for things to be running much more smoothly in the new year. Come December time I will be able to elaborate more on the Customer Service side of things, ...
by BenyoBoy
Mon Oct 23, 2017 12:11 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriber since 2012, really close to cancel it
Replies: 20
Views: 709

Re: Subscriber since 2012, really close to cancel it

Now, firstly I must apologise regarding the issue that you have all faced. Quite frankly, the replies our CS team have given to BenyoBoy are unacceptable and it is something that I am starting to hear more often than not - this is being looked at internally. While I do not work directly with the Cu...
by BenyoBoy
Sun Oct 22, 2017 12:07 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriber since 2012, really close to cancel it
Replies: 20
Views: 709

Re: Subscriber since 2012, really close to cancel it

I will say that Darren and those who contribute to Retro Gamer are not 'partners in crime' and this does not reflect on them in any way at all, it reflects on Future Publishing. I feel what you say, but until I get a satisfying answer or until someone will solve this problem, I can't do otherwise b...
by BenyoBoy
Fri Oct 20, 2017 10:57 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriber since 2012, really close to cancel it
Replies: 20
Views: 709

Re: Subscriber since 2012, really close to cancel it

That is awful customer service. Don't give up BenyoBoy, shame them into giving you what you paid for and a proper apology. Thank you for the support, I'm not going to give up, I'll try to fight out some kind of solution, not just for me, but for everyone else who experienced the same as a loyal sub...
by BenyoBoy
Fri Oct 20, 2017 10:11 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriber since 2012, really close to cancel it
Replies: 20
Views: 709

Re: Subscriber since 2012, really close to cancel it

That's not good news for you. Have you tried to PM Darran on this forum - he's the editor and may be able to do more searching for answers... This is my first time here and the forum seems pretty deserted. I tried to get help via RG Facebook page, RG Twitter, on this forum, via email a several time...
by BenyoBoy
Fri Oct 20, 2017 9:07 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriber since 2012, really close to cancel it
Replies: 20
Views: 709

Re: Subscriber since 2012, really close to cancel it

No need to worry guys, calm down everybody, everything in right hands:

https://benyoboy.files.wordpress.com/2017/10/rgr.png

Apparently, no one knows who got their magazines, and they can't even prove that they even sent the magazines at all. Everything is fine, they just don't know nothing. #irony
by BenyoBoy
Fri Oct 20, 2017 7:19 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriber since 2012, really close to cancel it
Replies: 20
Views: 709

Re: Subscriber since 2012, really close to cancel it

I've been a subscriber for three years without any problems until relatively recently, but certainly for the last four months or so I've been receiving damaged issues here in the U.K. (but at least I receive them). Oh yes!!! This is why it makes me so mad, that for 4-5 years the magazines arrived j...
by BenyoBoy
Thu Oct 19, 2017 10:33 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: Subscriber since 2012, really close to cancel it
Replies: 20
Views: 709

Subscriber since 2012, really close to cancel it

Yes, I'm one of those poor guys who got tricked into a subscription renewal, and maybe I shouldn't open a new thread about it, but I couldn't care less, because I'm so close to cancel my Retro Gamer subscription anyways. I'm a subscriber since 2012, I'm from Hungary, a country in Europe, part of EU....