Retro Gamer forum

Reasonably pleasant surprise: Issue #178 arrived today in Germany, so it's taken only three weeks since the store date - obviously still way too slow, but at least this times it's here before the next issue is out. Postage label says that this time it was routed through Budapest, Hungary... Oh, tha...

I haven't checked if the option is actually available for Hungary, but if it is: Have you considered ordering the newer issues from the official website, i.e. My Favourite Magazines as an alternative? I can understand that basically giving Future even more money despite them screwing up is not the ...

From reading the posts above a lot of people are still waiting for even older issues of their subscriptions. I hope you will agree that the situation with overseas subscriptions has become unacceptable. Can you keep us updated what measures are being taken to resolve the underlying problems? I don'...

Hungary calling, not a single mag arrived since Issue 175, still waiting... And no, I don't expect to get a refund or anything, because I'm that censored hopeless here. I just want to know how much money should I waste on eBay AND on the official subscription as well to be 100% sure I get some paper...

Thanks for the reply BenyoBoy, Next month I will be able to shed a bit more light on the issue regarding the damaged copies. However, the plan is for things to be running much more smoothly in the new year. Come December time I will be able to elaborate more on the Customer Service side of things, ...

Now, firstly I must apologise regarding the issue that you have all faced. Quite frankly, the replies our CS team have given to BenyoBoy are unacceptable and it is something that I am starting to hear more often than not - this is being looked at internally. While I do not work directly with the Cu...

I will say that Darren and those who contribute to Retro Gamer are not 'partners in crime' and this does not reflect on them in any way at all, it reflects on Future Publishing. I feel what you say, but until I get a satisfying answer or until someone will solve this problem, I can't do otherwise b...

That is awful customer service. Don't give up BenyoBoy, shame them into giving you what you paid for and a proper apology. Thank you for the support, I'm not going to give up, I'll try to fight out some kind of solution, not just for me, but for everyone else who experienced the same as a loyal sub...

That's not good news for you. Have you tried to PM Darran on this forum - he's the editor and may be able to do more searching for answers... This is my first time here and the forum seems pretty deserted. I tried to get help via RG Facebook page, RG Twitter, on this forum, via email a several time...

No need to worry guys, calm down everybody, everything in right hands:

https://benyoboy.files.wordpress.com/2017/10/rgr.png

Apparently, no one knows who got their magazines, and they can't even prove that they even sent the magazines at all. Everything is fine, they just don't know nothing. #irony

I've been a subscriber for three years without any problems until relatively recently, but certainly for the last four months or so I've been receiving damaged issues here in the U.K. (but at least I receive them). Oh yes!!! This is why it makes me so mad, that for 4-5 years the magazines arrived j...

Yes, I'm one of those poor guys who got tricked into a subscription renewal, and maybe I shouldn't open a new thread about it, but I couldn't care less, because I'm so close to cancel my Retro Gamer subscription anyways. I'm a subscriber since 2012, I'm from Hungary, a country in Europe, part of EU....