Search found 24 matches

by Mousey
Thu Feb 25, 2016 7:51 am
Forum: Retro Gamer Mag & Site Feedback
Topic: Retro Gamer issue 152
Replies: 41
Views: 2208

Re: Retro Gamer issue 152

In the digital version the photo of the bloke in the corner is replaced with his white silhouette.
by Mousey
Tue May 06, 2014 11:32 am
Forum: Retro Gamer Mag & Site Feedback
Topic: iPad Digital Mag version update
Replies: 57
Views: 3271

Re: iPad Digital Mag version update

Darran@Retro Gamer wrote:Passed it on mate
Thanks Darran, much appreciated. I'm going to be broke if this gets sorted, as there are a good number of issues I'm waiting to buy!
by Mousey
Mon May 05, 2014 12:01 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: iPad Digital Mag version update
Replies: 57
Views: 3271

Re: iPad Digital Mag version update

Darran@Retro Gamer wrote:I will ask on monday. Email me at darran.jones@imagine-publishing.co.uk so i dont forget
Thank you Darran - I have now e-mailed you. Sorry it is a week late, but I have been away.
by Mousey
Mon May 05, 2014 12:01 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: iPad Digital Mag version update
Replies: 57
Views: 3271

Re: iPad Digital Mag version update

^ I would be demanding a refund if I were you mate. Shocking customer service. I am trying extremely hard to be patient and let Imagine Publishing resolve this, but at some point my only option might be to go to Apple directly. I have iTunes receipts for the missing issues, which obviously Apple ca...
by Mousey
Thu Apr 17, 2014 8:55 am
Forum: Retro Gamer Mag & Site Feedback
Topic: iPad Digital Mag version update
Replies: 57
Views: 3271

Re: iPad Digital Mag version update

I'm asking politely, but another 2 weeks have gone by without any response. Losing almost £80 worth of digital content is not right. I know most people don't care because it didn't happen to them, but surely I deserve at least a reply, almost a month after asking for some kind of update? Please Darr...
by Mousey
Wed Apr 02, 2014 12:02 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: iPad Digital Mag version update
Replies: 57
Views: 3271

Re: iPad Digital Mag version update

Any update, please? It's been 10 days since I asked.

I lost my purchased issues in November 2013, and to still be waiting for a proper resolution in April 2014 is very disappointing. At least knowing that someone is still working on it would be of some consolation.
by Mousey
Mon Mar 24, 2014 8:04 am
Forum: Retro Gamer Mag & Site Feedback
Topic: iPad Digital Mag version update
Replies: 57
Views: 3271

Re: iPad Digital Mag version update

Hi Darran. I know it's "only" been a couple of weeks since the update, but do you have (or could you please find out) any rough timescale on when the next update is due, which will hopefully reunite me with my older missing 26 issues? I, like others, am awaiting a final resolution to this to restore...
by Mousey
Thu Mar 06, 2014 5:29 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: iPad Digital Mag version update
Replies: 57
Views: 3271

Re: iPad Digital Mag version update

Well, the update is out, and a lot of issues have restored for me, but issues 73 - 98 have not. That's 26 issues @ £2.99 each = £77.74 worth that I'm still missing. According to the app, those issues were released between 25 Feb 2010 and 5 Jan 2012, so the majority fit in with the pre "November 2011...
by Mousey
Wed Feb 19, 2014 10:59 am
Forum: Retro Gamer Mag & Site Feedback
Topic: iPad Digital Mag version update
Replies: 57
Views: 3271

Re: iPad Digital Mag version update

"The bug that stopped users restoring issues and lapsed subscriptions has been discovered and is currently being tested. The release for this update is planned for approximately two weeks time. This was posted almost 4 weeks ago, and I really thought (hoped) we were finally on the right track - but...
by Mousey
Tue Jan 28, 2014 4:42 am
Forum: Retro Gamer Mag & Site Feedback
Topic: iPad Digital Mag version update
Replies: 57
Views: 3271

Re: iPad Digital Mag version update

Thanks Darran. I'm glad the problems have been found.

Once this has all been fixed, I look forward to buying some more issues.
by Mousey
Fri Jan 17, 2014 3:08 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: iPad Digital Mag version update
Replies: 57
Views: 3271

Re: iPad Digital Mag version update

I'll speak to the relevant department on Monday and see if they can post with regards to this. It's really nothing I can help with I'm afraid. I'll certainly pass the message on though. Thank you Darran. I understand it's nothing to do with you personally, but after being fobbed off by trying to go...
by Mousey
Fri Jan 17, 2014 6:25 am
Forum: Retro Gamer Mag & Site Feedback
Topic: iPad Digital Mag version update
Replies: 57
Views: 3271

Re: iPad Digital Mag version update

Darran@Retro Gamer wrote:We'll keep you posted.

Darran
5 weeks later and nothing? Please could we have at least an official update to say it's still being worked on?

I've just calculated that my purchases add up to £176.41, so we're not talking the loss of a trivial amount here.
by Mousey
Fri Dec 13, 2013 10:56 am
Forum: Retro Gamer Mag & Site Feedback
Topic: iPad Digital Mag version update
Replies: 57
Views: 3271

Re: iPad Digital Mag version update

We are still working on the problem that's causing some of your purchases failing to restore. Please be patient with us, I know it's frustrating but we're working as fast as we can. We promise that we'll restore your previous purchases, you won't lose them, but it might take us some time to fix. Th...
by Mousey
Fri Dec 06, 2013 9:08 am
Forum: Retro Gamer Mag & Site Feedback
Topic: iPad Digital Mag version update
Replies: 57
Views: 3271

Re: iPad Digital Mag version update

My e-mail to Imagine Publishing: Dear Sir or Madam, Please read my e-mail carefully and do not provide a "cut and paste" generic reply, as I have already received such a reply from Pixelmags. Thank you. I updated my Retro Gamer app to version 4.0 and restored purchases, but am shocked and disappoin...
by Mousey
Thu Dec 05, 2013 2:09 pm
Forum: Retro Gamer Mag & Site Feedback
Topic: iPad Digital Mag version update
Replies: 57
Views: 3271

Re: iPad Digital Mag version update

Thanks or the tip, however I tried this but my library appears empty after logging in. Anything special I should do to activate issues into my library? I think ( can't remember for sure ) that I had the same, but searched for Retro Gamer in the top left search box, and when it appeared I selected i...